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The encyclopedia · Product & Design · Product decision · 2010

Microsoft spent $1B on the Kin — a social phone that lasted 48 days

Microsoft's Kin phones, designed for social media, were pulled after 48 days. The project cost $1B+ and years of development.

Microsoft · 2010-06

What happened

Microsoft's Kin, launched in May 2010, was a pair of phones designed specifically for social media sharing — targeting young users who wanted to post to Facebook, Twitter and MySpace. The project had been in development for years, with an estimated cost of over $1 billion, and was Microsoft's answer to the iPhone's threat.

But the Kin was caught between two worlds: it was too limited for smartphone users (no app store, no third-party apps) and too expensive for feature phone buyers ($49-$99 plus a $70/month data plan). The target audience — young social media users — was already buying iPhones and Android phones. The Kin's marketing was confusing, and the product had no clear identity.

Microsoft pulled the Kin from the market just 48 days after launch, one of the shortest product lifespans in tech history. The Kin team was absorbed into the Windows Phone division. The case illustrated the danger of building a product for a market segment that is already migrating to a better solution, and of spending years and billions on a product that is obsolete before it ships.

Why it happened

  • The Kin was too limited for smartphone users (no app store) and too expensive for feature phone buyers.
  • The target audience — young social media users — was already buying iPhones and Android phones.
  • The project cost over $1B and years of development, but the product was obsolete at launch.
  • Microsoft pulled the Kin after 48 days, one of the shortest product lifespans in tech history.
What it cost$1B+ spent; pulled after 48 dayscostly

The lesson

Building for a market that's already migrating is building for the past. The Kin's users were already buying smartphones. $1B and years don't bring the market back.

Aftermath

The Kin team was absorbed into the Windows Phone division. Microsoft's mobile strategy continued to struggle until it exited the phone business entirely. The Kin is remembered as one of the most expensive product failures in tech history.

Sources

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    Somewhere, someone solved the problem this company failed at. 2nd Opinion →