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The encyclopedia · Product & Design · Product decision · 2016

Cuisinart's blade: eight million processors that shed metal into food

Cuisinart replaced the riveted blades on about 8 million food processors after cracked blades dropped metal pieces into food, cutting mouths.

Cuisinart · Conair · 2016-12-13

What happened

For nearly two decades Cuisinart sold food processors whose blades were held together by four rivets. The riveted blade could crack over time, and small metal pieces of it could break off into the food being processed.

Conair, the owner of the Cuisinart brand, received 69 reports of consumers finding broken blade pieces in their food, including 30 reports of mouth lacerations or tooth injuries. The 22 affected models had been sold from July 1996 through December 2015 for between $100 and $350.

The recall covered about 8 million units in the US and a further 300,000 in Canada. The blade design had been in use for decades before the defective batch was caught, which is why the recall swelled to eight million machines.

Why it happened

  • The riveted blade cracked and small metal pieces broke off into processed food
  • 69 reports of broken blade pieces in food and 30 mouth or tooth injuries
  • About 8 million US units plus 300,000 in Canada subject to free replacement blades
What it cost8M blades replaced; 69 breakage; 30 mouth injuriescostly

The lesson

A failure mode that unfolds slowly across decades is the most expensive kind to catch. A defect hidden in a rivet allowed a single production flaw to reach millions of kitchens before anyone was hurt.

Sources

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