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The encyclopedia · Advertising & PR · Marketing decision · 2025

A family scandal emptied Yu Shuxin's ad portfolio — one brand at a time

Yogurt deleted every post, Chando shelved its livestream, then Pantene and Joocyee confirmed the exits — the face brands had paid millions for was gone.

Yili (伊利) · Yogurt (优酸乳) · Chando (自然堂) · Pantene (潘婷) · Joocyee (酵色) · 2025-09-24

What happened

In late August 2025, Yu Shuxin — one of China's most endorsed young stars, with campaigns for Yili, Chando, Pantene and Joocyee — was hit by a double scandal: her family's businesses were accused of involvement in a 1.5-billion-yuan high-interest lending dispute, and old clips of her alleged bullying of fellow contestants on a 2016 variety show resurfaced. On 28 August she announced a livestream for the next evening.

The brands ran within hours. At 1am on 29 August, Chando postponed the livestream Yu was due to appear in that night. Yogurt (Yili's brand) deleted every post featuring her — its count in her super-topic dropped from 20 posts to 1 — and Yili said it was 'internally evaluating'. By 1 September a state media commentator was publicly questioning her, and Chando's rescheduled event went ahead without her.

A month later the exits became explicit. On 24 September, Pantene's customer service confirmed the endorsement had 'amicably ended' and pulled all her material from its store and accounts — the first brand to say so out loud. Joocyee's customer service confirmed that cooperation had ended and its campaign material was removed. She lost over 700,000 followers in a week, and no brand that cut her has restored the relationship since.

Why it happened

  • The face was the asset: each brand had built its campaign on her image, so when the image turned radioactive there was no version of the campaign that survived
  • Speed mattered more than proof: no verdict existed on any allegation, but every brand acted as if one did — hesitation cost more than a wrong call
  • Contract exits were phrased as 'amicable endings', which let brands cut without admitting fault but still wrote off sunk campaign investment
What it cost4 brands cut ties; 700k+ fans gone; ad revenue wipedcostly

The lesson

A scandal that never produced a verdict still cost a star four endorsements: brands were insuring against the risk on the face, not the truth of the allegations.

Aftermath

Pantene, Joocyee, Chando and Yili all distanced themselves and none has restored cooperation since. Yu Shuxin rebuilt her career through new partners — iQiyi International in November 2025 and CENESE in March 2026 — but the brands that cut her stayed cut.

Sources

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