theScore.Bet fined CA$200,000 — Ontario's maximum — after voiding accepted cash-outs

In March 2025, a bettor placed a CA$1,000 multi-leg parlay on theScore.Bet with a potential payout of CA$1 million. All but one of the legs had won. The operator offered a CA$380,000 cash-out; the bettor accepted. theScore then voided the transaction and offered a second cash-out of CA$100,000, which was again accepted — and again ultimately not honored. The parlay settled as a loss, and the bettor received no payout at all.

Ontario's regulator, the Alcohol and Gaming Commission of Ontario, found the conduct violated Registrar Standard for Internet Gaming 4.07 — information provided to players "shall not mislead players or misrepresent games" — because theScore failed to provide the information describing outcomes, prizes or features that would not be achievable. In October 2026 it imposed a CA$200,000 (about US$140,585) penalty, the maximum monetary penalty available, and the operator has 15 days to request a hearing before Ontario's Licence Appeal Tribunal.

AGCO CEO and Registrar Karin Schnarr said operators have a responsibility to ensure the gaming opportunities they present are accurate and can be honored as described, and that imposing the maximum penalty sends a clear message that these expectations are not optional. The case lands in a market that opened in April 2022 and has moved from launch-phase supervision to sharper enforcement of its player-protection bargain.

CA$200,000 penalty — the maximum monetary penalty available — with 15 days to request a Licence Appeal Tribunal hearing.

It offered a cash-out, let the bettor accept, then voided the transaction — and repeated the pattern at a lower amount.

When the second offer also went unpaid, the bet settled as a total loss for a player one leg from a CA$1 million payout.

The regulator treated the unexplained voids as a breach of the standard barring misleading information about achievable outcomes.

A cash-out button is a promise. Voiding an accepted offer twice converts a product feature into a regulator's textbook case of misleading a player.

The CA$200,000 penalty is the maximum monetary penalty AGCO could impose in the case; theScore.Bet may request a Licence Appeal Tribunal hearing within 15 days of the penalty. AGCO framed the case as holding operators accountable when they fail to uphold commitments made to players or mislead them about gaming opportunities.