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The encyclopedia · Strategy & Leadership · Strategic decision · 2005–2016

SKINFOOD had 40 stores in Taiwan — then the franchise model collapsed

Korea's SKINFOOD expanded into Taiwan through franchisees, then left when none of them could make money.

SKINFOOD · 2016-06-26

What happened

SKINFOOD, a Korean budget beauty brand known for its food-ingredient concept, entered Taiwan in 2005 through a franchise model. At its peak, the brand operated more than 40 stores across the island, riding the early wave of K-beauty popularity. Taiwanese consumers knew the brand from Korean dramas and celebrity endorsements, and the stores performed well in the early years.

The franchise model had a structural flaw: the Taiwan headquarters provided little to no marketing support to individual franchisees. As K-beauty competition intensified — Etude House, Innisfree and The Face Shop all invested heavily in Taiwanese promotions, influencer campaigns and in-store events — SKINFOOD's franchisees were left to fend for themselves. Without central marketing backing, their sales declined and most became unprofitable.

Franchisees began refusing to renew their contracts as soon as the terms allowed. Store by store, the network contracted. By June 2016, only the Ximending flagship in Taipei remained open — and it closed on 26 June 2016, marking SKINFOOD's complete exit from Taiwan. The brand continued to operate in other markets, and its Korean parent would file for court receivership two years later over a separate embezzlement scandal.

Why it happened

  • SKINFOOD's franchise model in Taiwan gave franchisees the brand name but no marketing support — a recipe for failure in a market where rivals spent heavily on promotion.
  • The K-beauty wave brought intense competition from Etude House, Innisfree, and The Face Shop, all of which invested in Taiwan marketing while SKINFOOD did not.
  • A franchise network that cannot keep its franchisees profitable will shrink by attrition — every expiring contract is a store that does not reopen.
What it cost40+ stores closed; complete Taiwan market exitcostly

The lesson

A franchise network needs central support to survive competitive pressure. Brand name alone is not enough — franchisees who cannot make money will walk away at the first opportunity.

Aftermath

SKINFOOD's Taiwan exit preceded the parent company's 2018 court receivership in Korea, but the two events were unrelated. The Taiwan failure was a franchise strategy problem; the Korea receivership was a founder embezzlement case. SKINFOOD continued operating in other Asian markets after the Taiwan withdrawal.

Sources

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    Somewhere, someone solved the problem this company failed at. 2nd Opinion →