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The encyclopedia · Advertising & PR · Marketing decision · 2020

SAS advertised that nothing is truly Scandinavian — then pulled the ad in a day

Democracy from Greece, parental leave from Switzerland, windmills from Persia. 16,000 thumbs down, a bomb threat to the agency — SAS called it a kidnapping.

SAS

What happened

In February 2020, Scandinavian Airlines released a campaign film with a question and an answer it clearly found clever: 'What is truly Scandinavian? Absolutely nothing.' Everything was copied, the film argued — democracy from Greece, parental leave from Switzerland, windmills from Persia, bicycles from Germany — and Scandinavians had simply travelled, borrowed, adjusted and made it theirs. The point was that travel enriches; the airline was selling its own reason to exist.

The internet's verdict arrived in ratios: 16,000 thumbs down to 363 thumbs up, and a comment section that read the film as an insult to Scandinavian identity rather than an advertisement for it. Just over a day after the upload, the film was no longer publicly listed. The backlash had a physical edge — the ad agency received a bomb threat, and a street in central Copenhagen was evacuated while police checked (they found nothing).

SAS's response was a study in retreat with dignity: it stood behind the message, said it was proud of its Scandinavian origins, and removed the films because it 'did not want to risk becoming a platform for someone else's values' — the campaign, it suggested, had been 'kidnapped' by a coordinated attack. Worse, it contradicted the company's own internal fight: the pilots' association was arguing that Scandinavian-ness was worth protecting. The ad was meant to say everything is borrowed; what it proved is that identity is the one thing an audience will not lend.

Why it happened

  • A campaign that teases the audience's identity bets on the audience being in on the joke — nationalism is precisely the subject where the audience does not consider itself a participant.
  • The ratio — 16,000 down to 363 up — showed the reaction was not a fringe; pulling the ad in a day conceded the point before the brand had said anything it wanted to say.
  • SAS was mid-dispute with its own pilots over exactly this theme — the campaign contradicted the company's own internal argument about what 'Scandinavian' was worth.
What it costcampaign pulled in a day, agency threatenedembarrassing

The lesson

You can borrow anything in advertising except the audience's self-respect — a joke about identity needs the audience to laugh at themselves, and no demographic signs that contract in advance.

Sources

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