Back to the archive

The encyclopedia · Advertising & PR · Marketing decision · 2026

TV4 trailer for 'From' hid that the show needed a paid tier

TV4 billed a series trailer as 'Stream all seasons on TV4 Play' when the show needed the paid Play Plus — RO ruled it misleading as free streaming.

TV4 Media AB · 2026-06-15

What happened

TV4 ran a trailer for the series 'From' on its own channels. In the corner of the trailer, text read 'Streama alla säsonger på TV4 Play' (stream all seasons on TV4 Play).

A complainant pointed out that the series could only be watched on TV4 Play Plus, the platform's paid tier, not on the free TV4 Play. The trailer therefore implied the show was free to stream when it was not.

TV4 did not respond to the complaint.

The Reklamombudsmannen found that the average consumer would read the corner text as an invitation to stream the series on TV4 Play, which is a free service. Since the series in fact required the paid TV4 Play Plus subscription, the claim was not substantiated and the advertising was misleading, breaching Article 5 of the ICC Code.

Why it happened

  • A corner caption quietly promised free streaming the product did not offer
  • The trailer pushed a subscription product without naming the price or the tier
  • TV4 chose not to answer, so the claim stood unsubstantiated
What it costRuling: misleading as free streaming; Article 5embarrassing

The lesson

A promo that says 'watch it here' must match where it can actually be watched. Pointing a trailer at a free tier when the paid one is required hides the real terms of the deal.

Aftermath

The Reklamombudsmannen found the TV4 trailer misleading, breaching Article 5 of the ICC Code. TV4 had not responded to the complaint.

Sources

spotted an error? The club wants to know.

Comments · 0

    Sign in to join the comments.

    More like this

    Somewhere, someone solved the problem this company failed at. 2nd Opinion →