A Philips Hue Bridge Pro firmware update bricked hubs; Signify offered free replacements

In early June 2026, Signify released Hue Bridge Pro firmware version 2071353020, saying it contained 'several small changes' to make the hub work better. In late June, users reported that some Bridge Pro devices stopped responding and showed a solid red light after the update. A Reddit user said they had 50-plus lights to re-attach after their bridge died.

A Signify spokesperson confirmed to Ars Technica that the firmware caused the failures, which it said affected users who had disabled automatic updates, stayed on an older version for an extended period and then manually installed an update after the package had been stored on the bridge for more than 10 days. Signify said fewer than 100 Bridge Pro devices were affected, that it had identified the root cause and was rolling out a fix, and that it would not go into further engineering detail.

Signify said it would replace affected Bridge Pro devices free of charge, regardless of warranty status. Ars noted that owners still had to set up a new bridge and re-enter their settings, which is tedious with dozens of lights, scenes and automations, and that the Hue ecosystem lacks backup features: devices can move from a standard Hue Bridge to a Bridge Pro but not the other way, or between standard bridges.

Fewer than 100 hubs bricked per Signify; replacements free regardless of warranty, but owners had to re-pair and reconfigure all their lights.

The update failed in a specific scenario: automatic updates disabled, an old software version, and a manual install after the package sat on the bridge for over 10 days.

Signify did not explain why the problem occurred beyond saying it had found the root cause.

The Hue ecosystem offers no backup or migration route away from a Bridge Pro, so a dead hub means rebuilding the home setup.

A firmware update needs a tested path from every old version, including users who delay updates. Without a settings backup, even a free replacement means rebuilding a home from scratch.

Philips began rolling out an update to prevent more devices from being bricked, and told owners of already-broken hubs to contact Hue support for a free replacement. Ars Technica called it encouraging that the company was taking responsibility. The Bridge Pro had launched the previous September at $140.