Back to the archive

The encyclopedia · Product & Design · Product decision · 1969–1973

Olivetti priced a designer typewriter for luxury and the market refused it

Olivetti launched a bright-red designer typewriter at $259 when a metal one cost $49. It projected millions in sales; it sold tens of thousands.

Olivetti

HearsayWidely repeated, and we cannot show you a document for it. Read it for the lesson, not as fact.

What it means today

A product the design world loves and a product the customer will pay for are two different briefs — test the second one before you commit the tooling.

What happened

Olivetti introduced the Valentine portable typewriter on Valentine's Day 1969, designed by Ettore Sottsass with Perry King in a bright red plastic body with a matching case. The Victoria and Albert Museum states the outcome plainly: 'It was not a commercial success. The Valentine was technically mediocre, expensive and failed to sell to a mass audience, yet still became a design classic.'

Olivetti had expected a blockbuster. It projected sales in the millions, but the Valentine managed only tens of thousands, and was initially retired before returning to production by popular demand. In the United States it retailed for $259, while a comparable metal-bodied ultra-portable sold for $49. The price reflected Olivetti's insistence on costlier impact-resistant plastic and more features on a machine that was, mechanically, ordinary.

The afterlife is the irony the trade retells: the typewriter buyers rejected became a museum icon, held by MoMA, the Design Museum and the V&A, and called the product Olivetti turned 'from office equipment into a cult object.' Design praise and commercial success were decided by different juries, and Olivetti had optimised for the wrong one.

Why it happened

  • Design ambition and the commercial brief were never reconciled: Olivetti insisted on costlier materials and features, pushing the price to a luxury level for a mechanically ordinary machine
  • The product was priced against its image, not against the $49 commodity the customer could buy instead
  • It launched into a shrinking market — portable typewriters facing electronics — just as the category was dying, and confidence was mistaken for the structural decline it was not
What it costmillions projected, tens of thousands soldembarrassing

The lesson

Design praise and sales are decided by different juries. Price the product the customer will actually buy, not the one critics will admire.

Aftermath

The machine buyers refused became a celebrated design icon, in the permanent collections of MoMA, the V&A and London's Design Museum. The trade remembers it as the product that was right for the museum and wrong for the market.

Sources

spotted an error? The club wants to know.

Comments · 0

    Sign in to join the comments.

    More like this

    Somewhere, someone solved the problem this company failed at. 2nd Opinion →