The encyclopedia · People & Management · People decision · 2006–2017
Nasty Gal grew 11,200% in three years, then filed for bankruptcy in ten
Sophia Amoruso built a $24M fashion brand from eBay vintage. A pregnancy-discrimination lawsuit, toxic culture claims and Chapter 11 followed. Boohoo bought it.
Nasty Gal · 2016-11
What happened
Nasty Gal was founded by Sophia Amoruso in 2006 as an eBay store selling vintage clothing. The brand grew explosively — 11,200% revenue growth over three years, with 2011 revenue reaching $24 million. Amoruso's memoir, '#Girlboss', became a bestseller and a Netflix series, and Nasty Gal became the emblem of millennial female entrepreneurship.
The growth masked operational and cultural problems. In 2015, four former employees filed a lawsuit alleging they had been fired because of pregnancy. Numerous Glassdoor reviews described a toxic work environment. The brand's social-media-first marketing had built a following, but the business infrastructure — supply chain, customer service, management — had not kept pace with the growth.
In November 2016, Nasty Gal filed for Chapter 11 bankruptcy. The company that had been the subject of a bestselling book and a television series was insolvent within a decade of its founding. The bankruptcy filing came less than two years after the #Girlboss brand was at its cultural peak.
In February 2017, Boohoo Group acquired Nasty Gal for $40 million. The brand continued as a subsidiary of the British fast-fashion group. Amoruso had left the company before the sale. The trajectory from eBay vintage store to #Girlboss empire to Chapter 11 to a $40 million fire sale took ten years.
Why it happened
- 11,200% growth in three years built a brand faster than it built a business — the supply chain, management and culture could not scale at the same rate as the Instagram following
- The pregnancy-discrimination lawsuit and toxic-culture allegations signalled that the company's internal operations did not match its external brand of female empowerment
- The #Girlboss narrative made the founder the brand; when the narrative cracked, the brand had no institutional identity separate from its founder's story
- Social-media marketing built awareness but not loyalty; when the novelty faded, the customer-acquisition cost rose and the repeat-purchase rate did not compensate
The lesson
A brand built on a founder's story is only as durable as the story. When growth outpaces the organisation, the following can't save the balance sheet.
Sources
- Wikipedia — Nasty Gal
- Nasty Gal files for Chapter 11 bankruptcy protection — Los Angeles Times
- Forbes — As Nasty Gal Files Bankruptcy, Founder Sophia Amoruso's Fortune Decimated
spotted an error? The club wants to know.
More like this
Nike hired a digital outsider to run a brand company — then brought back an insider
Supreme's first creative director quit, saying it killed a project without telling him
Nike's Oregon Project pushed athletes to the edge — and its coach was banned for doping
Somewhere, someone solved the problem this company failed at. 2nd Opinion →

Comments · 0
Sign in to join the comments.