The encyclopedia · Product & Design · Product decision · 2015–2016
Keurig Kold: a $370 soda machine that took five hours to make one 8-ounce drink
Green Mountain's $370 home soda maker died nine months after launch — too expensive, too slow, and nobody wanted soda at home.
Keurig Green Mountain · 2016-06-07
What happened
Keurig Kold, the home soda machine Keurig Green Mountain developed with Coca-Cola's backing, launched in October 2015 at $369–$370 and was discontinued nine months later, in June 2016. Each 8-ounce serving cost $0.99 to $1.29 — four-packs of Coca-Cola pods ran $4.99 — and the machine took up to five hours to cool a drink, against the two hours advertised. Keurig cut 108 jobs at the Vermont plant that built it and offered full refunds to Kold owners.
The failure was a product and pricing decision, not bad luck. At $370 against SodaStream's $79 and home-soda costs of $0.08–$0.20 a serving, Kold was the most expensive way to make the least soda. Beverage analyst Howard Telford of Euromonitor called it 'an ambitious experiment that proved to be too expensive without sufficient market demand'. The machine was also bulky, noisy, and made only 8-ounce drinks at a time when per-capita soda consumption in the US was falling, from 52.4 gallons in 2004 to 41.4 gallons in 2015.
The company had bet that the coffee-pod playbook would transfer to soda. Coca-Cola invested more than $1 billion for a 10% stake in Keurig Green Mountain in 2014, a partnership built around developing a Keurig cold-drink system — the platform that became Kold. When the product flopped, the partnership survived: JAB Holding bought Keurig Green Mountain for $13.9 billion in March 2016. But Kold became a textbook case of a machine that made a worse, more expensive version of something people already had in cans.
Why it happened
- Pricing put a $370 machine against a $79 SodaStream while pods cost more per ounce than the same brands in cans — the value math never worked
- The product shipped before the core promise worked: five hours to chill a drink versus two advertised, and 8 ounces a pour against a 12-ounce can
- It bet against the market's direction — US soda consumption had been falling for a decade, and the drinks people wanted at home were moving away from cola
The lesson
A machine that makes what people already buy in cans must be cheaper, faster or better — Kold was $300 more, five hours slower and 8 ounces smaller, in a soda market that was shrinking anyway.
Sources
- Business Insider — Why Keurig's Kold failed (Jun 2016)
- BeverageDaily — Price, size, and consumer audience led to failure of Keurig Kold (Jun 2016)
- LA Times (AP) — Keurig discontinues Kold soda machine and offers full refunds (Jun 2016)
- Daily Coffee News — Coca-Cola buys 10 percent stake in Green Mountain for Keurig cold drink development (Feb 2014)
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