The encyclopedia · Sales & Retail · Strategic decision · 2014–2020
Jumei went from a $379 share to a founder's buyout below its IPO price
China's biggest beauty e-tailer lost its shoppers to counterfeit scandals, and its founder spent the money on power banks and phones instead.
Jumei International · 2020-04-14
What happened
Jumei IPO'd on the NYSE in 2014 as China's leading online cosmetics retailer, and for one August its shares traded at $379.90. The fall started with trust: reports that third-party sellers on the platform were shipping counterfeit cosmetics did what every apology and authentication programme only slowed — an irreversible dent in a business whose entire proposition was that the cream was genuine.
Rather than spend its way back into trust, Jumei spent its way into everything else. Founder and CEO Chen Ou — famous in China for fronting the company's own ads — pushed into shared power-bank rentals and smartphones, diversifications that consumed capital and management while the core marketplace kept shrinking. The revenue base that had justified a multibillion-dollar listing eroded to the point where the company's market value on its final trading day was $227 million.
On 14 April 2020 Jumei traded for the last time, at $19.93 — below its $22 IPO price — after Chen Ou's consortium took it private at $20 a share. Six years earlier the market had priced it as the future of Chinese beauty retail; at the end it was bought by its own founder for less than strangers had paid at the listing. The counterfeit problem was never solved; it was simply outlived by the exit.
Why it happened
- A marketplace for branded cosmetics lives on authenticity; once counterfeit stories stick, no amount of marketing rebuilds the one claim that mattered.
- Diversification became a substitute for repair — power banks and phones answered the question 'what else could we be?' instead of 'why are shoppers leaving?'
- A founder-celebrity brand concentrates reputation in one person; when the platform's trust fell, there was no institutional credibility left to catch it.
The lesson
When the core business is losing trust, every dollar spent on a new business is a dollar spent avoiding the problem — fix the claim your customers bought you for before you invent new ones.
Sources
- Jumei International Holding Ltd. Announces Completion of Going Private
- Chinese Beauty E-Tailer Jumei Youpin Exits NYSE at a Discount
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