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Jibo: a $73M social robot shipped 3 years late into a smart-speaker world

Jibo raised $73M and a record crowdfund on an $899 'family robot', shipped three years late into a market of $130 smart speakers, and went dark in 2019.

Jibo · 2019-03-04

What happened

Jibo was founded in 2012 by Cynthia Breazeal, an MIT Media Lab professor, to build an emotionally expressive 'social robot for the home'. In July 2014 the company launched an Indiegogo campaign that closed at $2.29 million from 5,554 backers — a record for a robot, on a $100,000 goal — with delivery promised for December 2015 at around $500. The campaign page's total later passed $3.7 million as pre-orders kept coming in.

The product shipped three years late, into a market that had moved. Delivery slipped to October 2016 and then to 2017, while Amazon Echo and Google Home put voice assistants in homes at $130 and under. Jibo raised a $25.3M Series A in January 2015 and an $11M extension, about $73 million in venture capital in all, and finally started shipping in September 2017 — public orders opened in October at $899, and Time named it one of the 25 best inventions of 2017. The robot's skills and voice recognition fell far short of the demo that had raised the money.

The collapse came fast. In June 2018 Jibo laid off most of its staff; the Boston office was emptied and the California office closed. On 20 June 2018 the company signed a security-interest transaction with SQN Venture Partners, an investment firm; the asset sale was reported in November and December 2018, with the price undisclosed. In March 2019 the robot told owners the servers 'will be turned off soon', danced a goodbye, and went dark — an $899 device dead after about 16 months on sale. NTT Disruption later bought Jibo's patents and inventory from SQN and relaunched the brand.

Why it happened

  • Three years of delays pushed launch from December 2015 to October 2017, and in that window Amazon and Google put cheap voice assistants into the exact spot Jibo was aiming at.
  • The $899 price asked a premium against $130-and-under smart speakers while delivering less: limited skills and weak voice recognition, far below the demo that funded the company.
  • IEEE Spectrum's verdict on the pattern: the company 'consistently sold its vision for what they wanted Jibo to be, rather than the reality of what Jibo was.'
  • No Series B ever closed. When the money ran out the assets went to an investment firm for an undisclosed sum, and thousands of owners were left with robots that died with the servers.
What it cost~$73M VC + $2.3M crowdfund; $899 robot dead in 16 monthscostly

The lesson

A demo is not a product: Jibo raised $73M and a record crowdfund on an $899 'family robot', shipped three years late into a market Amazon and Google had already won, and went dark in 2019.

Aftermath

In March 2019 Jibo's robots played a farewell message — 'Maybe someday when robots are way more advanced than today, and everyone has them in their homes, you can tell yours that I said hello' — and the servers were switched off, leaving thousands of owners with inert $899 devices. Founder Cynthia Breazeal declined interviews about the failure. In 2020 NTT Disruption acquired Jibo's patents, trademark and inventory from SQN Venture Partners, announced the deal in March and relaunched the brand in July, pointing the technology at healthcare and education rather than the consumer market.

Sources

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    Somewhere, someone solved the problem this company failed at. 2nd Opinion →