Final Fantasy XIV launched in September 2010 as Square Enix's flagship MMO, built on the confidence of the Final Fantasy brand and the success of FFXI. It was 'universally slammed as buggy, incomplete, and overall unplayable' — the biggest launch failure in Square Enix's history.
Two months after launch, producer Hiromichi Tanaka resigned and Naoki Yoshida took over; in December 2010, Square Enix president Yoichi Wada issued a formal apology, and the company later admitted the launch had 'greatly damaged' the Final Fantasy brand. Yoshida blamed arrogance: 'we're okay, it's the FF brand'.
On November 11, 2012, Square Enix shut the original version down, and on August 27, 2013 relaunched the game as Final Fantasy XIV: A Realm Reborn — a full rebuild. The failure cost two years of service and a complete redevelopment, but the reboot became one of the most successful MMOs in the world: the company that admitted its mistake recovered by paying for it twice.
Shut the game down in Nov 2012 and rebuilt it entirely as A Realm Reborn, paying twice: two years of lost service and full redevelopment.
The brand was the strategy: Square Enix shipped an unfinished MMO on the confidence that 'it's the FF brand, we made FF11 work' — the arrogance Yoshida named.
The launch had no quality gate: the game went out buggy and incomplete because the schedule answered to the brand, not to the product, and the market's verdict arrived within weeks of release.
The fix cost twice: the failure forced a full rebuild, two years of shutdown and a relaunch — Square Enix paid for the original mistake, then paid again to fix it.
The brand is not a quality gate: Square Enix shipped an unplayable MMO because it trusted the name, and the president's apology plus a full rebuild were the real cost.
FOLLOW THE EVIDENCE
The sources
- Polygon — The death and rebirth of Final Fantasy 14 polygon.com
- Wikipedia — Final Fantasy XIV en.wikipedia.org