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The encyclopedia · Marketing & Brand · Marketing decision · 2024–2026

CJSCOPE offered one like = one dollar — got 17,000 likes then sued 328 customers

A promotion that should have cost CJSCOPE at most NT$170,000 turned into a lawsuit against 328 customers — and a market exit.

CJSCOPE · 2026-06-26

What happened

In November 2024, Taiwanese laptop brand CJSCOPE (喜傑獅, owned by SkyLion International) ran a Facebook promotion during the WBSC Premier12 baseball championship: one like on the post would equal one dollar off any laptop, with no cap stated. The post went viral. Within an hour, the page had accumulated over 17,000 likes — meaning customers could claim up to NT$17,000 in discounts per order, enough to get a laptop for nearly nothing.

CJSCOPE panicked. The company repeatedly changed the promotion rules, then shut down its website claiming a 'hacker attack.' Customers who continued ordering through the still-accessible IP address were told their orders were invalid. When customers insisted on their contractual rights, CJSCOPE took an extraordinary step: it filed lawsuits against 328 customers, seeking to void their orders.

The legal strategy backfired catastrophically. The sued customers organised a self-help group and counter-sued. In June 2026, the Shilin District Court ruled against CJSCOPE on all counts, confirming that the sales contracts were valid. The company was ordered to fulfil all orders at the promoted price and pay the customers' legal costs. By that time, memory and storage prices had surged, making the fulfilment cost significantly higher than if CJSCOPE had simply honoured the promotion at launch.

The case destroyed the brand's reputation in Taiwan. CJSCOPE announced its withdrawal from the consumer market in January 2025 — before the court ruling — as the backlash made retail operations untenable. The 'one like, one dollar' promotion stands as a textbook example of how a poorly designed marketing stunt, followed by an aggressive legal response, can kill a consumer brand.

Why it happened

  • The promotion had no cap or fine print — 17,000 likes in one hour created legally binding discounts worth up to NT$17,000 per order, far beyond what the company was prepared to honour.
  • CJSCOPE responded by changing rules mid-event, then fabricating a 'hacker attack' to cancel orders — a transparent manoeuvre that destroyed trust with its customer base.
  • Suing 328 customers was a spectacular miscalculation — it turned a PR problem into a legal one, unified the victims, and guaranteed media coverage of every misstep.
  • The court ruling forced the company to fulfil orders at a time when component prices had risen sharply, multiplying the financial damage.
What it costNT$12M+ to fulfil orders; consumer market exitcostly

The lesson

If a promotion goes viral beyond your capacity to honour it, apologise and deliver — suing the customers who trusted you turns a pricing error into a death sentence.

Sources

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