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The encyclopedia · Marketing & Brand · Marketing decision · 2025

British Airways devalued Avios by up to 14% — and members did the maths

From 15 December 2025, reward flights cost 8–14% more Avios and up to 20% more in fees. BA blamed Air Passenger Duty; loyal members called it a soak.

British Airways · 2025-12

What happened

Avios is the loyalty currency of British Airways (part of IAG), earned and spent by millions of UK members through The British Airways Club, formerly the Executive Club. For years the Avios price of a reward flight had stayed roughly flat, which members treated as an implicit promise. In early December 2025 BA announced that, from 15 December, reward flights would cost more — in both Avios and cash.

The devaluation hit every award flight, on BA and on Oneworld partners such as American, Alaska and Japan Airlines. The Avios price rose by 8–14% across the board, and the taxes and carrier surcharges on BA-operated tickets rose by up to 20%. A business-class reward from London Heathrow to New York went from 80,000 to 88,000 Avios plus about $410 in fees; some short-haul partner awards rose 14%. BA said the increase reflected rising Air Passenger Duty and third-party charges, changing market conditions and ongoing inflation.

The points community did the maths route by route, sharing before-and-after screenshots. Members called it 'death by a thousand cuts' and a soak of loyal customers; one long-time US gold member asked why he should stay if Avios were 'essentially worthless' for transatlantic flights. The sharpest criticism was for the wider reset — a rebrand to The British Airways Club and a shift to spend-based status — which members felt had been sold with misleading cheerfulness. Commentators noted that, for once, an airline had simply admitted it was raising prices rather than dressing it up as a benefit.

Why it happened

  • BA had held reward-flight prices flat for years, so members treated the Avios price as a promise; changing it felt like moving the goalposts on savings already banked.
  • The increase landed on both halves of the fare at once — more Avios and more cash — so members experienced it as a double devaluation rather than a tweak.
  • It followed an already-unpopular reset of the programme (a rebrand and a shift to spend-based status), so members read the new prices as the next cut in a pattern, not a one-off.
  • BA blamed external costs — Air Passenger Duty, inflation — which members heard as the same excuse every airline uses, and as evidence that the rises would keep coming.
What it costAvios up 8–14%; fees up to 20%; member backlashembarrassing

The lesson

Loyalty points are a promise an issuer can rewrite at will. Members save for years around an implicit price; when it moves, the thing really devalued is trust — and the most loyal notice first.

Aftermath

The devaluation became a case study in how not to land a loyalty change — and, oddly, in how to. Points bloggers who usually condemn airlines for 'gaslighting' members gave BA credit for saying plainly that prices were going up and giving no silver lining. That honesty did not stop the backlash: members posted route-by-route comparisons, tallied increases above the headline 14%, and some said they were taking their business to rival alliances. The episode reinforced a lesson loyalty programmes keep relearning — the points are the easy part to change, and the trust is the hard part to rebuild.

Sources

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