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The encyclopedia · Strategy & Leadership · Strategic decision · 2004–2019

Amazon spent $75M on Joyo — then ceded China's e-commerce to Alibaba and JD

Amazon bought China's Joyo in 2004 for $75M, invested a decade, and still ended up with less than 1% market share. It closed its domestic marketplace in 2019.

Amazon · 2019-04

What happened

Amazon entered China in 2004 by acquiring Joyo.com, the country's second-largest online bookseller, for $75 million. Joyo was founded by Lei Jun, and at its peak it was one of the largest online media retailers in the world. The acquisition was Amazon's first big push into a market that would be home to the world's largest e-commerce industry.

But Amazon never adapted to how Chinese consumers shopped. It did not run the kind of blowout sales events that Alibaba and JD.com made famous, and it imposed a minimum spend of 59–200 yuan for free delivery while competitors offered free shipping on every order. Local rivals built faster, cheaper logistics networks that Amazon could not match.

By 2011–2012, Amazon's share of China's e-commerce market was still above 15%. By 2019 it had fallen below 1%. On 18 April 2019, Amazon announced it would shut down its domestic marketplace in China, shifting to cross-border selling only. The retreat was complete by 18 July 2019. AWS and cross-border sales continued, but the domestic e-commerce business — the entire reason for the original acquisition — was gone.

Why it happened

  • Amazon acquired Joyo.com for $75M in 2004 but never adapted its operations to local consumer habits — no big sales events, and a minimum-spend policy that competitors did not have.
  • Competitors Alibaba (Taobao/Tmall) and JD.com built faster, cheaper logistics and ran aggressive marketing campaigns, while Amazon's approach was essentially the same as in the US.
  • Amazon's market share fell from over 15% in 2011–2012 to less than 1% by 2019, and on 18 April 2019 it announced its domestic marketplace would close.
What it cost$75M acquisition written off; <1% share at exitcostly

The lesson

Amazon's China play had the resources and the brand, but it lacked the local operating model. On a battlefield where the locals are as good as Alibaba and JD.com, that gap is fatal.

Aftermath

Amazon shifted to cross-border e-commerce in China, letting consumers buy imported goods from its US, UK, Germany, and Japan sites. AWS continued serving Chinese customers. The Kindle bookstore shut down in 2023. About 200,000 Chinese sellers remained active on Amazon, but selling to overseas buyers, not domestically. The domestic marketplace was gone.

Sources

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