The encyclopedia · Marketing & Brand · Marketing decision · 2018-2019
Yunnan Baiyao's gum-bleeding toothpaste worked because of a Western drug
A blogger found tranexamic acid, a prescription anti-bleeding drug, in Yunnan Baiyao's toothpaste — the export version sold in the US and Australia used none.
Yunnan Baiyao Group · 2018-10-23
What happened
In October 2018, a verified Weibo doctor account pointed out that Yunnan Baiyao's toothpaste ingredient list included tranexamic acid — a prescription anti-fibrinolytic drug used in hospitals to stop bleeding — raising the question of whether the toothpaste's marketed relief from gum bleeding actually came from the century-old herbal formula the Yunnan Baiyao brand was built on, or from the undisclosed drug ingredient.
Yunnan Baiyao responded on October 23, 2018 that every ingredient complied with China's toothpaste raw-material standard GB 22115, and the national oral-care products industry association backed the company, noting tranexamic acid wasn't on any restricted list. But a Changsha consumer found that the same toothpaste sold in the US and Australia carried no tranexamic acid at all — it listed only notoginseng extract, the herbal ingredient the domestic marketing credited with the anti-bleeding effect.
Consumer Liu Gao sued the retailer and Yunnan Baiyao Group for marketing that attributed the toothpaste's gum-bleeding relief to its herbal formula. In January 2019 a Changsha court ordered the retailer to refund Liu 26.8 yuan, ordered Yunnan Baiyao Group to pay him 3.15 yuan, ordered the company to stop the disputed marketing claim, and ordered a public clarification and apology in national media.
Why it happened
- Yunnan Baiyao marketed its toothpaste's anti-bleeding effect as coming from its namesake herbal formula, while a common prescription drug not named in the marketing did the work.
- The export version sold in the US and Australia dropped tranexamic acid and used only notoginseng extract — evidence the company knew its domestic claim rested on the undisclosed drug, not the herb.
- Disclosure came from a doctor's social-media post, not from a label review — nothing in routine oversight had flagged a prescription anti-fibrinolytic sold over the counter in a toothpaste.
The lesson
The ingredient that stopped gum bleeding was a common prescription drug, not the century-old herbal formula the brand was sold on. A blogger's post forced a disclosure no label review had made.
Aftermath
The Changsha court's January 2019 ruling ordered Yunnan Baiyao Group to stop attributing the toothpaste's effect to its herbal formula and to apologize nationally, but the product itself stayed on shelves — tranexamic acid remained compliant with GB 22115, and no regulator ordered a reformulation or a recall.
Sources
- Phoenix Finance (ifeng) — 云南白药惹争议 "氨甲环酸事件"引发连锁效应
- Hunan Online (voc.com.cn) — 长沙律师起诉云南白药集团产品责任纠纷案昨开庭 将择期宣判
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