The encyclopedia · Product & Design · Product decision · 1891–1893
Wrigley's was a soap company — the gum was a free gift that took over
William Wrigley Jr. sold soap in 1891. He gave away baking powder as a premium — it outsold soap. Then he gave away gum — it outsold everything.
Wrigley Company · Mars · 1891-04
What happened
In 1891, William Wrigley Jr. moved to Chicago and founded a company selling Wrigley's Scouring Soap with just $32 in capital. To stand out from competitors, he offered customers a free premium — a can of baking powder — with every purchase of soap. The baking powder was so popular that customers began asking for it instead of the soap.
Wrigley pivoted. He switched to selling baking powder, and this time offered two packages of chewing gum as the free premium for each can purchased. The gum was even more popular than the baking powder. Customers were buying baking powder just to get the gum. Wrigley realized he had been selling the wrong product all along.
In 1893, he launched his own gum brands: Juicy Fruit and Wrigley's Spearmint. Both sold briskly without needing a premium product to carry them. Wrigley's Spearmint became the best-selling gum in America by 1908. The company grew to dominate the global gum market, selling in 184 countries.
Wrigley became the majority owner of the Chicago Cubs in 1921, renaming the stadium Wrigley Field. In 2008, Mars Incorporated acquired Wrigley for $23 billion. A company that started as a soap business survived two failed product pivots and ended up building a global brand from what was originally a giveaway.
Why it happened
- Wrigley was selling soap and giving away baking powder — but the baking powder was what customers actually wanted, not the soap.
- He pivoted to selling baking powder and gave away gum — and the gum was what customers actually wanted, not the baking powder.
- The gum was never intended as a product — it was a free premium designed to sell something else. Wrigley accidentally found his real business by giving his products away.
The lesson
Your premium can be more valuable than your product. Wrigley's gum was never the intended business — it was the free gift that sold the product. But the gift was better than the product, twice.
Sources
- Wrigley Company — Wikipedia (history, founding, acquisition by Mars)
- FundingUniverse — Wm. Wrigley Jr. Company history (soap → baking powder → gum pivot, premium accident)
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