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The encyclopedia · Product & Design · Product decision · 2022

Unilever's dry shampoos sprayed benzene — five brands recalled at once

A carcinogen rode into Unilever's aerosol dry shampoos through the propellant. Five brands recalled after testing found benzene.

Unilever · 2022-10-18

What happened

Unilever sells dry shampoo as an aerosol under Dove, Nexxus, Suave, TRESemmé and TIGI — a spray-on hair freshener for days between washes. On October 18, 2022, the company announced a voluntary US recall of select dry shampoo aerosols produced before October 2021, after its own investigation found the propellant could carry elevated levels of benzene, a human carcinogen.

The FDA published the recall on October 21, 2022, noting the products were distributed nationwide. Benzene exposure is linked to cancers including leukemia. Unilever said daily exposure at the detected levels would not be expected to cause adverse health consequences and reported no adverse events — but it still pulled the products from shelves and told consumers to stop using them and throw the cans away.

The recall landed in the middle of an industry-wide reckoning. Procter & Gamble had already recalled more than 30 aerosol haircare and deodorant products in 2021 over benzene, and now Unilever's dry shampoos showed the same contamination pattern. The defect was not in the shampoo but in the shared aerosol propellant supply — and it had already been proven dangerous the year before.

Why it happened

  • The benzene came from the aerosol propellant, not the shampoo formula — a supply-chain contamination that Unilever's quality checks did not catch before the products reached shelves.
  • Aerosol products had already been recalled across the industry in 2021 for the same benzene problem; Unilever kept selling dry shampoos made before October 2021 until its own testing flagged them.
  • The recall spanned five brands and every can produced before October 2021, and the company's only remedy was reimbursement and a stop-use instruction.
What it costfive brands recalled; no adverse events reportedcostly

The lesson

A carcinogen rode into five brands through one shared propellant supply. When the industry had already recalled the same defect in 2021, screening the next can was not optional.

Aftermath

Unilever directed consumers to UnileverRecall.com for reimbursement and set up a call centre. The FDA published the announcement on October 21, 2022, and said the products were distributed nationwide. Unilever said daily exposure at the detected levels would not be expected to cause adverse health consequences and reported no adverse events. The recall added Unilever's brands to a wave that began with Procter & Gamble's aerosol haircare and deodorant recalls in 2021 — benzene in propellants became a recurring industry problem, and regulators kept watching the category.

Sources

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