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The encyclopedia · Advertising & PR · Marketing decision · 2021

Thirdwave's GALLERIA PCs showed fake 'was→now' prices for 13 years

Tokyo ordered Thirdwave to stop listing GALLERIA gaming PCs with fake '84,980→74,980 yen' comparison prices — the higher figure was never real.

Thirdwave (サードウェーブ) · 2021-03-30

What happened

Thirdwave sold its GALLERIA gaming PCs through its Dospara (ドスパラ) mail-order site. For 55 products spanning the whole GALLERIA range, the pages showed a strikethrough reference price next to a lower selling price — for example '84,980円(+税) ➡ 74,980円(+税)'.

The displayed reference price was meant to read as the normal price, making the figure consumers actually paid look like a discount. In fact the higher figure was never the price Thirdwave normally charged for these machines, so the 'discount' was an illusion.

On 30 March 2021 the Tokyo Metropolitan Government issued an administrative order under the Act Against Unjustifiable Premiums and Misleading Representations, finding an advantageous-conditions misrepresentation (Article 5(2)). The misleading displays had run for over thirteen years, from 20 December 2006 to 20 February 2020.

Why it happened

  • Showing a 'was' price that was never actually charged
  • Running the same fiction for more than thirteen years across 55 products
What it costTokyo order; 13 years of fake price displays bannedembarrassing

The lesson

A reference price has to be a price the seller actually charged. If the strikethrough figure was never real, the discount is an invented advantage — and a regulator can screenshot years of it.

Aftermath

Tokyo ordered Thirdwave to stop the misleading displays, notify consumers of the violation, and put recurrence-prevention measures in place. The case shows Japan's municipal authorities treating fake reference-price cross-outs on even long-running, well-known products as a straightforward advantageous-conditions breach.

Sources

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