The encyclopedia · Software & IT · Product decision · 2020–2026
PayPal bought Honey for $4B — then the coupon app stole creators' affiliate commissions
MegaLag's December 2024 video showed Honey crediting itself for sales it never generated; ~8M users left and two class actions followed
PayPal · Honey · 2024-12
What happened
Honey, a browser extension that claims to find shopping coupons automatically, was acquired by PayPal in 2020 for roughly $4 billion. At its peak it had about 20 million users and was PayPal's most visible consumer product — a friendly 'save money' tool bolted onto the checkout flow of nearly every major online store.
On 22 December 2024, YouTuber MegaLag published a video alleging the extension quietly claimed affiliate commissions on sales where no coupon was ever applied, re-attributing purchases to itself at checkout. It also allegedly controlled which discount codes users saw, letting partner brands hide better deals. Within two weeks Honey lost about 3 million users; PayPal told The Verge the extension 'follows industry rules and practices, including last-click attribution'.
Two class actions followed: one filed 29 December 2024 by three law firms (including LegalEagle's) with YouTubers Sam Denby and Ali Spagnola as plaintiffs, and a second on 3 January 2025 by GamersNexus in North Carolina. In March 2025 Google changed Chrome Web Store policy to prohibit extensions claiming affiliate commissions without providing discounts, and Honey altered its behaviour. The first lawsuit was dismissed in November 2025 with leave to amend; the plaintiffs re-filed in January 2026.
By the end of 2025 Honey had lost roughly 8 million Chrome users. In December 2025 and January 2026 MegaLag published two further videos alleging scraped private coupon codes and code designed to evade affiliate-network detection; PayPal acknowledged the code and said it had been disabled, and Rakuten Advertising removed Honey from its affiliate network. No settlement or final judgment had been reached as of early 2026.
Why it happened
- A $4 billion acquisition needs a return, and the fastest return from a coupon tool is to claim commissions the user never earned — credit on sales where the shopper saved nothing.
- Affiliate commissions are a fixed pool: every dollar Honey re-attributed was a dollar a creator lost, and creators were the audience with the skill to prove it and the platforms to broadcast it.
- PayPal leaned on 'last-click attribution' as a defence, but a convention is not a contract with the public — the court of users delivered its verdict in user numbers before any court ruled.
The lesson
A product that starts extracting from the ecosystem it serves will be found out by that ecosystem — the same merchants and creators who made the tool valuable are the ones who can unmake it.
Aftermath
Honey kept operating but shrank from ~20M to roughly 12M Chrome users. The first class action was dismissed in late November 2025 with leave to amend and re-filed in January 2026; a second, from GamersNexus, continued separately. Google's March 2025 policy change forced the entire category to stop claiming no-discount commissions, and Rakuten removed Honey from its affiliate network in January 2026.
Sources
- Wikipedia — Honey (browser extension): affiliate fraud scandal, user losses, lawsuits 2024–2026
- The Verge — Honey: all the news about PayPal's alleged scam coupon app
- The Verge — MegaLag digs up more alleged Honey fraud
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