What happened
When analytics firm Helios and Matheson bought a majority of MoviePass and dropped the price in August 2017, the deal was a movie ticket a day — any theater, any market — for less than $10 a month. MoviePass played middleman, buying tickets at list price and handing them to subscribers, betting most people would no-show like gym members.
People like movies more than the gym. Heavy users flocked in, MoviePass lost money on virtually every subscriber, and the crises compounded: unpredictable film blackouts, a privacy backlash over location tracking, an Uber-style surge pricing experiment, complaints about refused refunds and credit cards charged after cancellation, and investor and consumer lawsuits. The stock lost more than 99% of its value and the company was kicked off the Nasdaq.
The price cut also forced theater chains to build their own services: AMC's Stubs A-List signed up 500,000 subscribers in four months. MoviePass shut down for good on September 14, 2019, unable to raise prices without losing customers to the very competitors it had created.
What it cost
The stock lost more than 99% of its value and MoviePass was kicked off the Nasdaq; it lost money on nearly every subscriber.
Why it happened
The gym-membership assumption failed: heavy moviegoers used the service constantly, and MoviePass paid full list price for every ticket with no revenue share from theaters.
Every crisis response — blackouts, surge pricing, restrictions, denials — burned subscriber trust while AMC built a sustainable rival.
The company was selling another company's product and had no leverage to force the theater industry to accept worse terms.
The lesson
A subscription only works if the unit economics close: discounting below your own cost of goods invites your heaviest users to bankrupt you.
Aftermath
MoviePass shut down on September 14, 2019. Theater subscription services thrived in its wake, US box office set records the following year, and Ted Farnsworth was reported to be trying to buy back MoviePass and Helios and Matheson assets from the Indian parent company.
FOLLOW THE EVIDENCE
The sources
- Why MoviePass really failed theverge.com