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The encyclopedia · Product & Design · Product decision · 2020-2025

Midea recalled 1.7 million window ACs that grew mold — and called it minor

A drainage flaw let water pool inside Midea's window air conditioners, growing mold that sickened 17 people — Midea called its own recall non-mandatory.

Midea Group · 2025-06-05

What happened

Midea's U and U+ Window Air Conditioners, sold under its own name and under private-label brands including Comfort Aire, Danby, Frigidaire, Insignia, Keystone, Mr. Cool and Perfect Aire, shipped with a drainage design that could fail to clear pooled water quickly enough. Standing water inside the unit grew mold that could be blown into the room.

The CPSC recalled about 1.7 million units on June 5, 2025, citing at least 152 consumer reports of mold buildup and at least 17 reports of people developing respiratory infections, allergic reactions, coughing, sneezing or sore throats from exposure. The units, in 8,000, 10,000 and 12,000 BTU sizes, had been sold at Costco, Home Depot, Best Buy and other retailers from March 2020 through May 2025.

Midea offered a free repair kit — a new drain plug and a bubble level to help owners level the unit correctly — or a full or prorated refund. In China, Midea told domestic media the recall was voluntary and that the product carried no design, material or manufacturing defect serious enough to affect performance or cause injury, and that its complaint rate was below 0.01%.

Why it happened

  • A drainage design that didn't clear water fast enough shipped across five years and multiple private-label brand relationships before the mold hazard was addressed.
  • Midea's own public account of the recall — no significant defect, complaint rate below 0.01% — sat alongside a CPSC count of 17 people reporting mold-related respiratory symptoms.
What it cost1.7M units recalled; 17 reported respiratory illnessescostly

The lesson

A company can call its own recall minor while the regulator's own report lists people who got sick — the two statements describe the same 1.7 million units.

Aftermath

Midea rolled out free drain-plug repair kits and refunds through its US retail partners. The company's domestic Chinese statements continued to characterize the episode as a low-risk, voluntary action rather than a response to a documented health hazard.

Sources

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    Somewhere, someone solved the problem this company failed at. 2nd Opinion →