The encyclopedia · Strategy & Leadership · Strategic decision · 2006–2012
Home Depot entered China with 12 stores. Six years later, it closed them all.
Home Depot bought The Home Way in 2006, gaining 12 stores in China. By 2012 it had closed all seven — the DIY model hit a DIFM culture and lost.
The Home Depot · The Home Way · 2012-09-16
What happened
In December 2006, Home Depot entered China by acquiring The Home Way, a Chinese home improvement chain with 12 stores in six cities. The acquisition was the company's first major push into Asia, and it looked like a logical expansion: China's booming construction market should have created huge demand for home improvement products.
But Home Depot brought its American DIY (do-it-yourself) model to a market that was fundamentally DIFM (do-it-for-me). Chinese consumers did not buy lumber, piping, and light bulbs to renovate their homes themselves. They hired contractors who handled everything, or they bought finished homes that were already renovated. The concept of spending a weekend installing shelves or painting a room was foreign to most urban Chinese consumers.
By April 2011, Home Depot had closed its last Beijing store. In September 2012, the company announced the closure of all seven remaining big-box stores in China. A company spokeswoman conceded: 'The market trend says this is more of a do-it-for-me culture.' Home Depot retained two specialty stores — a Home Decorators Collection Store and a paint and flooring store — but stated it had no immediate plans to expand them.
The failure cost Home Depot an estimated US$150-200 million in write-downs and closure costs. The case is studied alongside Best Buy China and Walmart Germany as a textbook example of a US retailer failing to adapt its business model to a fundamentally different market.
Why it happened
- Home Depot's DIY model was a fundamental mismatch with Chinese consumer culture, where home renovation is done by contractors, not homeowners.
- The acquired stores were in the wrong locations and needed significant investment to remodel, but the company was never confident enough in the market to commit the capital.
- Home Depot faced competition from local DIY-light stores like B&Q China and OBI, which had already adapted to the Chinese market with a more service-oriented model.
- The company never developed a clear China strategy after the acquisition — it bought a store network but did not know how to make the format work locally.
The lesson
A business model that works at home does not travel. If the target market does not do the thing you sell, buying a store network will not create the demand.
Aftermath
Home Depot exited China's big-box retail market entirely. It retained two specialty stores (a Home Decorators Collection Store and a paint/flooring store) but adopted a 'wait-and-see' attitude toward expansion. The company shifted its Asia focus to its existing operations in Mexico and Canada. The failure is taught alongside Best Buy China and Walmart Germany as a case study in the limits of exporting retail formats.
Sources
- The Home Depot — Wikipedia (China section, 2006 acquisition of The Home Way, 12 stores, 2012 closure of all 7 big-box stores, DIFM culture quote)
- Forbes
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