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The encyclopedia · Product & Design · Product decision · 2002

Friendster was the first big social network — then it lost its users and its way

Friendster, founded in 2002, was one of the first major social networks. Plagued by technical problems, it lost its users to MySpace and Facebook and faded.

Friendster · 2002-03

What happened

Friendster, founded in 2002 by Jonathan Abrams, was one of the first major social networking sites — a place to build a profile, connect with friends, and meet new people. It grew fast, reaching tens of millions of users, and for a moment it looked like the future of the social internet. Google reportedly offered to buy it for $30 million, and the founders turned it down.

But Friendster stumbled. The site was plagued by slow performance and technical problems as it scaled, frustrating users. Its management was slow to improve the product and, by some accounts, resisted features users wanted. As MySpace and then Facebook rose with faster, cleaner, more engaging products, Friendster's users left in droves.

Friendster tried to reinvent itself, eventually pivoting to a social gaming site focused on Southeast Asia, and was sold to MOL Global in 2009. The pioneer of social networking became a footnote, overtaken by the companies that came after it. Friendster became a cautionary tale about first-mover disadvantage: being first matters little if you don't keep building, and a head start is worthless if a faster, better product comes along.

Why it happened

  • Friendster was plagued by slow performance and technical problems as it scaled, frustrating its users.
  • Its management was slow to improve the product and resisted features users wanted.
  • MySpace and then Facebook rose with faster, cleaner, more engaging products, and Friendster's users left.
  • The pioneer of social networking failed to keep building, and was overtaken by the companies that came after it.
What it costfrom pioneer to footnote; sold offcostly

The lesson

Being first is not the same as winning. Friendster was an early social network that failed to keep building, and its users left for faster products. A head start is worthless unless you stay best.

Aftermath

Friendster is taught as a cautionary tale about first-mover disadvantage in network-effect markets. The pioneer of social networking, it was overtaken by MySpace and Facebook and eventually pivoted and was sold off, becoming a footnote in the history it helped create. The lesson is durable: being first gives you a head start, not a guarantee, and in a market where the value is the network, the moment your users find a better product your lead is gone — the winners are the ones who keep building, not the ones who were first.

Sources

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