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The encyclopedia · Advertising & PR · Marketing decision · 2014

Mattel's Barbie 'computer engineer' book showed her needing boys to code — then backfired

A 'I Can Be a Computer Engineer' book went viral in 2014 for showing Barbie saying she'd need two boys to do the real coding. Mattel apologised and pulled it.

Mattel · 2014-11

What happened

Mattel's 'Barbie: I Can Be a Computer Engineer' was a children's book first published in 2010 as part of a line meant to show girls they could be anything. In 2014 it went viral for the wrong reasons. In the story, Barbie tells her friends she is 'only creating the design ideas' for a game and will 'need Steven and Brian's help to turn it into a real game.' When she crashes her laptop and her sister Skipper's, it is the boys who rescue her.

Comedian and author Pamela Ribon drew the internet's attention to the book in November 2014, and criticism spread quickly, piling onto a string of negative Amazon reviews. Readers pointed out that Barbie ignored her female computer teacher's advice and waited for two boys to save the day — the opposite of the 'I Can Be' message the brand was selling. The book had sat unnoticed for four years; once quoted aloud, it became a symbol.

Mattel apologised and pulled the title from online sale. The portrayal of Barbie, it said, 'doesn't reflect the brand's vision for what Barbie stands for,' adding that 'girls should be empowered to understand that anything is possible' and that all future Barbie titles would 'portray an empowered Barbie character.' The book's author said she wished she had made one of the programmers female.

Why it happened

  • The book was meant to extend an empowerment brand but showed the heroine competent only at ideas, leaving the real skill to two boys.
  • It passed through editing and licensing for four years without anyone noticing the contradiction, so the brand never reviewed what it had signed off.
  • Once a single reader quoted the lines aloud, the gap between the slogan and the story was obvious, and four years of obscurity became a crisis in days.
What it costpulled from sale; apology; brand disowned the bookembarrassing

The lesson

Branded content carries your claims whether you meant them or not. A product that contradicts the slogan will eventually be quoted back to you — review what you license as carefully as what you say.

Aftermath

Mattel said it had reworked its Barbie books since 2010 and that all future titles would portray an empowered character. The episode arrived as Mattel was already under pressure over Barbie's falling sales and a wider argument that the brand's 'empowerment' messaging had not kept pace with its products. The book had been one of dozens of licensed titles; the brand now had to answer for every line in it.

Sources

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