711 made players wager deposits before cashing out — the Dutch regulator called it out

On 9 October 2026 the Netherlands Gambling Authority (Kansspelautoriteit, KSA) published findings that 711 — a Belgian-registered operator serving Dutch players through 711.nl — required some customers to wager their own deposits before they could cash out. The condition applied to players who had deposited through payment methods other than a regular bank account.

711 argued the procedure was part of its anti-money-laundering controls; the KSA dismissed that justification. A withdrawal may be held during an AML check, but the hold must be as short as possible and cannot become structural, and making a player stake their deposit even once is not permitted. The regulator called the approach 'highly undesirable' and raised it directly with the operator. Following those talks, 711 took measures to prevent a repeat and clarified that players could have the money returned to the original payment method.

No fine was imposed this time, but the KSA warned it can act more strictly if 711 breaches the rules again. Its guidance had been on record since 2024: payouts without unnecessary delay, no minimum withdrawal amounts, and no wagering requirements on deposited money — playthrough conditions are allowed only alongside bonuses, under strict terms.

It was 711's second KSA action in four months. On 11 June 2026 the regulator published an €886,000 fine for duty-of-care failures covering ten high-loss player files between February 2022 and June 2024; group CEO Tom De Backer said the company had always acted in good faith within the framework of the time. 711's Dutch remote licence runs to 15 March 2027.

Public censure and forced corrective measures, no fine this time — but a warning of stricter action after an €886,000 duty-of-care fine in June.

711 bolted a wagering condition onto withdrawals for non-bank depositors, turning its own risk process into a player cost.

It labelled the practice an AML control, but the KSA allows only a short hold for checks, not a structural barrier to payouts.

The rules had been on record since 2024: pay out without unnecessary delay, and never attach wagering requirements to deposits.

Coming four months after an €886,000 duty-of-care fine, the practice showed the compliance message had not landed internally.

Compliance labels cannot launder a bad practice: calling a withdrawal barrier an AML check does not make it one, and regulators read the player experience, not the label.

711 took measures to prevent a repeat and confirmed players could have deposits sent back to their original payment method without playing through them. The KSA imposed no fine for the withdrawal practice but said it can act more strictly if 711 breaches the rules again; both duty of care and Wwft compliance are among its five priorities for 2026 supervision.