The encyclopedia · Advertising & PR · Marketing decision · 2016
VW sold Canada 'clean diesel' — the settlement was $2.1 billion
Dec 2016: Volkswagen and Audi paid up to $2.1B to Canadian owners and a $15M penalty — their 'clean diesel' ads promoted cars rigged to cheat the tests.
Volkswagen Group Canada · Audi Canada · 2016-12
What happened
For years, Volkswagen and Audi promoted their 2.0-litre diesel vehicles in Canada as cleaner than comparable gasoline cars — 'clean diesel' was the selling proposition. The cars carried software that recognized emissions testing and cheated it; on the road they emitted far more than the law allowed. The Bureau concluded the environmental marketing claims were false or misleading: the cars were advertised as cleaner than equivalent gasoline engines when the advertising was built on rigged results.
The consent agreement announced 19 December 2016 combined a class-action settlement — buyback and restitution payments totalling up to $2.1 billion, one of the largest consumer settlements in Canadian history — with a $15 million penalty for the misleading claims themselves. A second round followed in 2018 for 3.0-litre vehicles, adding up to $290.5 million.
The Bureau's case treated the advertising as its own wrong, separate from the emissions fraud it advertised: the cheat device was the engineering failure, but the clean-diesel campaign was what Canadians bought. Every claim built on a rigged test is a claim the advertiser knows to be false before the ad runs.
Why it happened
- 'Clean diesel' was the selling proposition — the environmental claim was what the cars were marketed on.
- The claims rested on emissions results produced by cheat software, so the advertiser knew the basis was false.
- The Bureau separated the advertising wrong from the emissions fraud and priced each.
The lesson
An environmental claim built on manipulated tests is a lie the advertiser knows before the ad runs: the regulator prices the advertising wrong separately from the engineering wrong that produced it.
Aftermath
VW later paid a further $17.5M administrative penalty in 2020 and the company pleaded guilty to environmental offences. Canada's total compensation across the diesel settlements approached $2.4 billion.
Sources
- Competition Bureau — Volkswagen and Audi to pay up to $2.1 billion to consumers and $15 million penalty for environmental marketing claims
- Financial Post — Volkswagen Canada to pay customers $2.1 billion over false diesel claims
spotted an error? The club wants to know.
More like this
Discount Car's advertised rates were unreachable — $700K to say so
Enterprise advertised prices its fees pushed up to 48% — Canada fined $1M
Hertz's fees ran to 57% — and its discounts never touched the total — $1.25M
Somewhere, someone solved the problem this company failed at. 2nd Opinion →

Comments · 0
Sign in to join the comments.