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The encyclopedia · Advertising & PR · Marketing decision · 2019

Uniqlo pulled a fleece ad in South Korea after a subtitle sparked a colonial-era row

A Korean subtitle changed 'I can't remember that far back' to 'more than 80 years ago' — critics said it mocked wartime sexual-slavery victims.

Fast Retailing · Uniqlo · 2019-10-21

What happened

In October 2019, Uniqlo released a 15-second ad for its '25 Years of Fleece' campaign featuring 98-year-old fashion icon Iris Apfel. In the original English, Apfel says 'I can't remember that far back.' The Korean-language subtitle rendered this as 'I can't remember things that happened more than 80 years ago' — which critics said pointed to 1939, during Japan's colonial occupation of Korea when wartime sexual slavery was active.

'Uniqlo comfort women' became a top search term in South Korea. Protesters demonstrated outside Uniqlo stores. The controversy erupted amid broader South Korea-Japan trade tensions and consumer boycotts of Japanese brands. Uniqlo denied any political motive, saying the '80 years' was meant to emphasise the age gap, but withdrew the ad on October 21.

The case illustrated how a translation choice — whether careless or deliberate — can ignite a historical grievance when it lands in a market still processing colonial trauma. Uniqlo's denial of intent did not defuse the situation; the ad's withdrawal confirmed, for critics, that there was something to object to.

Why it happened

  • The subtitle introduced a specific time reference ('80 years') that the English original did not contain, creating an interpretation the brand could not control
  • The controversy landed during active Korea-Japan trade tensions, so the audience was already primed to read Japanese brands as disrespectful
  • Uniqlo's denial of political motive was technically plausible but emotionally irrelevant to an audience that saw the subtitle as a deliberate provocation
  • Withdrawing the ad confirmed the critics' framing without resolving the underlying grievance
What it costad pulled; protests at stores; boycott momentumembarrassing

The lesson

In markets with unresolved historical grievances, a translation is not a neutral act — every word choice is read as a statement of intent, whether or not it is one.

Aftermath

Uniqlo withdrew the ad and denied political intent. The controversy contributed to a broader decline in Japanese brand sales in South Korea during the 2019 trade dispute. The case is cited in discussions about localisation risk in historically sensitive markets.

Sources

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