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The encyclopedia · Marketing & Brand · Marketing decision · 2023

Tarte's Dubai junket for 50 influencers read as tone-deaf in a cost crisis

In January 2023 Tarte flew ~50 influencers to Dubai business class, with villas and gift rooms; the trip went viral as tone-deaf, and its CEO defended it.

Tarte Cosmetics · 2023-01-20

What happened

In mid-January 2023 Tarte Cosmetics flew about 50 influencers, plus their plus-ones, from eight countries to Dubai for the launch of a new foundation, in partnership with Sephora Middle East. Creators posted Emirates business-class seats and private villas at the Ritz-Carlton Ras Al Khaimah, and said their rooms were filled with gifts from other brands.

The timing made it a scandal: the US was edging toward recession and households were squeezed by cost-of-living inflation, and the trip's luxury — flights estimated at upwards of $22,000 a ticket by Barstool's Jack McGuire, a $13,254 round-trip business fare on the same route, villas and gift rooms — read as tone-deaf. His video drew millions of views; the hashtag #TrippinWithTarte passed 140 million.

CEO Maureen Kelly defended the trip. She declined to give the total cost, confirmed the influencers were not paid, said marketing had long favored influencer relationships, and justified business class as making a 14-hour flight pleasant. She announced charitable donations and called the Middle East the brand's fastest-growing market. No boycott figures or follower losses were reported, and the trip became the reference point for every later debate about brand junkets — what they cost, who pays, and what they signal.

Why it happened

  • The brand staged luxury at the exact moment its customers were cutting spending — aspirational marketing read as out-of-touch when the audience itself was squeezed.
  • The trip was built to be posted: business class, villas, gift rooms — the influencers' own content became the evidence used against the brand.
  • The CEO defended the spend without a total cost or a change of plan, letting the story run for a second week instead of closing it.
What it costViral tone-deaf backlash; trust damage; no boycott dataembarrassing

The lesson

A junket for influencers markets to your customers through someone else's feed — the luxury that looks aspirational in good times reads as a bill someone else is paying when times are tight.

Aftermath

Tarte made charitable donations and continued its influencer-trip strategy — its CEO had called the trips a long-standing part of the brand's marketing — but the Dubai junket became the reference case in every later debate about creator travel. The episode also refreshed the critique that influencer marketing concentrates brand money among a small elite while the audience absorbs the cost, a question that followed the industry through 2023 and 2024.

Sources

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