The encyclopedia · Advertising & PR · Marketing decision · 2023
Target's Pride collection triggered a boycott that erased a decade of sales growth
Backlash over pentagram-print pieces in a 2023 Pride line hit stores. Target pulled items and moved displays; sales fell for the first time in six years.
Target · 2023-05
What happened
In May 2023, Target rolled out its annual Pride Month merchandise collection, including a line from transgender designer Erik Carnell's Abprallen label. Some Abprallen pieces featured pentagrams and horned-skull imagery, which conservative commentators and customers seized on as evidence of a broader ideological agenda.
The backlash moved from social media into stores: customers confronted employees, tipped over Pride displays, and some locations reported abusive incidents. Target responded by pulling a portion of the roughly 2,000-item collection and relocating Pride displays to the back of some stores, citing employee safety.
The retreat satisfied neither side — LGBTQ+ advocates called it a capitulation, while the original critics kept the boycott alive. Target's comparable sales fell 5% or more in the following quarter, its first decline in six years, e-commerce sales fell over 10%, and the stock dropped nearly 20% from its mid-May level. A shareholder lawsuit later accused the company of misleading investors about the risk of its DEI-linked merchandising decisions.
Why it happened
- Including provocative imagery (pentagrams, horned skulls) inside a Pride collection gave critics a concrete visual to rally against, rather than an abstract objection to Pride itself.
- Partial retreat — pulling some items, hiding others — read as an admission of fault to critics and as abandonment to supporters, satisfying neither audience.
- Physical store displays made the backlash tangible and immediate in a way a purely online controversy would not have been, escalating it into confrontations with staff.
- The company had run Pride collections in prior years without this reaction, so the specific pieces and their imagery, not Pride merchandising in general, were the proximate trigger.
The lesson
A values-driven collection needs every piece vetted against the controversy it could hand critics — one collaborator's imagery undid a campaign whose weak point was execution, not the theme.
Aftermath
Target continued Pride merchandising in later years at reduced scale and visibility, and the episode became a frequently cited example of how a partial retreat under pressure can cost a brand support from both sides of a controversy at once.
Sources
- Reuters — Target sales fall for first time in six years after Pride backlash
- NBC News — Target pulls some Pride merchandise after backlash and threats to staff
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