The encyclopedia · Marketing & Brand · Marketing decision · 2021–2024
China's No.2 tea chain closed 1,605 stores in 90 days
Shuyi Burnt Grass Jelly had 7,000 stores in 2021, second only to Mixue. A failed revamp and a franchise revolt cut it to 5,585 in three years.
Shuyi Burnt Grass Jelly
What happened
Shuyi Burnt Grass Jelly (书亦烧仙草) built a national tea-drink franchise around a single signature product: burnt grass jelly, a traditional southern Chinese dessert served as a cold drink. By September 2021 it had surpassed 7,000 stores, making it the second-largest new-style tea brand in China behind Mixue Bingcheng. The model was asset-light franchising: Shuyi collected fees and supplied ingredients while franchisees bore the rent and labour.
In 2023 the brand attempted a major revamp — a '爆改' — repositioning its menu, store design and pricing. The revamp did not land. In a single 90-day period through mid-2024, Shuyi opened 496 new stores but closed 1,605, a net loss of over 1,100. By 31 August 2024, active stores stood at 5,819 — more than a thousand below the 2021 peak. By October, the count had fallen further to 5,585. Franchisees were selling used equipment on secondhand platforms; some reported it could only be sold as scrap metal.
Shuyi spent ¥178 million in 2023–2024 subsidising franchisees — cutting material prices, reducing decoration costs by 20 percent, waiving franchise fees. The closures did not slow. Reports indicated that investors had exited. The brand that had been China's tea-drink number two was now shrinking faster than it could open, in a market where the sector as a whole opened 17,174 stores and closed 8,608 in the first half of 2024.
Why it happened
- The '爆改' revamp changed the brand's identity without evidence that the existing customer wanted a different one — the grass-jelly positioning was the moat, and it was paved over
- A franchise model scales fast in both directions: when franchisees lose confidence, closures happen faster than any central team can open replacements
- ¥178 million in subsidies treated the symptom (franchisee cash flow) without fixing the cause (stores that no longer attracted enough customers)
- The tea-drink sector's overall closure rate (8,608 in H1 2024) meant Shuyi was competing for survival in a shrinking pool of viable locations
The lesson
A franchise network is a confidence system: the moment franchisees believe the brand has lost its customers, they close faster than any subsidy can reopen them.
Sources
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