Payless survived its first bankruptcy — the second one closed all 2,100 stores

Payless ShoeSource was a Topeka, Kansas institution — the self-service discount shoe store that had dressed budget-conscious America for sixty years. By 2017 it was carrying debt from a private-equity buyout and losing customers to the two forces eating mall retail: e-commerce, and the slow death of the foot traffic its stores were built to catch. In April 2017 it filed Chapter 11, closed about 400 stores and restructured.

The restructuring fixed the balance sheet and not the business. The malls kept emptying; Amazon and Walmart kept taking the customers who wanted cheap shoes without the trip. Less than two years later, on 15 February 2019, Payless announced it would close all 2,100 remaining stores in the United States and Puerto Rico and shut its online store too. Liquidation sales began that Sunday; most stores were gone by May. The company had more than 18,000 employees worldwide.

The brand itself survived where the malls were not the distribution channel: international franchises and the Latin American business continued, and the name was later licensed back into the US market. What died in 2019 was the answer Payless had been built around — a physical store whose entire value proposition was being cheaper than the shoe store, in a country that had stopped going to shoe stores. The first bankruptcy paid the creditors; the second buried the format.