The encyclopedia · Engineering & Operations · Product decision · 2004
A Bic pen opened Kryptonite's 'unbreakable' $90 bike lock — a flaw known since 1992
In 2004 a forum post showed Kryptonite's $90 U-locks opening with a Bic pen. The flaw had been publicized since 1992, and the company had never fixed it.
Kryptonite · 2004-09
What happened
In September 2004, Chris Brennan, a San Francisco network security consultant, posted to BikeForums that his Kryptonite U-lock could be opened with a ballpoint pen. Wired tested the claim: a brand-new Kryptonite Evolution 2000 opened in seconds with a Bic pen. The New York series carried a $3,500 theft-replacement warranty and claims of resistance to bolt cutters, saws, hammers and chisels.
The vulnerability came from the tubular cylinder lock at the heart of the Kryptolok and Evolution lines, and some New York-series locks were affected too. The method was not new: journalist John Stuart Clark had demonstrated the Bic technique in New Cyclist magazine in 1992, with follow-ups in bigger cycling magazines and a BBC consumer program. Twelve years later the flaw was still in the product.
The internet made the difference. Within days, 450-plus forum posts were calling the locks worthless, and US bike shops were pulling Kryptonite stock from their shelves. Kryptonite's first response offered no recall, just an accelerated move to disc-cylinder locks — a design its New York series had used since 2000 — and free crossbar upgrades for affected owners.
Why it happened
- The Bic method had been publicized in 1992; Kryptonite had a dozen years to redesign the tubular cylinder and did not.
- Its marketing promised locks resistant to bolt cutters, saws, hammers and chisels — a small piece of plastic made every claim look absurd.
- The company responded to the forum storm with an upgrade program instead of a recall, and only after shops had already pulled its products.
The lesson
A known flaw is a ticking clock. The Bic method was publicized in 1992; Kryptonite had a decade to fix it. In 2004 the internet demonstrated it, and 'unbreakable' became a punchline.
Aftermath
Kryptonite survived, but the episode became the classic case of a product flaw amplified by the internet. The company accelerated its disc-cylinder design — already standard in its New York series since 2000 — and offered owners of Evolution and KryptoLok locks free crossbar upgrades where possible. The New York series' $3,500 replacement warranty did not extend to the vulnerable lines. Lock design, bicycle journalism and security consulting all cited the case for years afterward, and 'the pen is mightier than the u-lock' entered cycling folklore.
Sources
- Wired — Twist a Pen, Open a Lock (September 17, 2004)
- BikeBiz — The pen is mightier than the….u-lock (September 16, 2004)
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