Back to the archive

The encyclopedia · Marketing & Brand · Marketing decision · 2018

H&M's 'coolest monkey in the jungle' hoodie sparked a global racism row

In January 2018 H&M showed a Black child in a hoodie printed 'coolest monkey in the jungle'. Called racist worldwide, H&M pulled the image and apologised.

H&M · 2018-01

What happened

In January 2018, H&M's United Kingdom website listed a green children's hoodie printed with the slogan 'coolest monkey in the jungle', modelled by a Black child. The image was quickly shared on social media, where it was condemned as racist, given the long history of Black people being compared to monkeys. Within days it had become a global controversy for the Swedish fast-fashion giant.

H&M removed the image and apologised, saying it 'has now been removed from all H&M channels and we apologise to anyone this may have offended.' The backlash did not stop there. The singer The Weeknd and the rapper G-Eazy both ended their collaborations with the brand. In South Africa, H&M stores were vandalised and looted, and the chain temporarily closed them.

The case was less about the hoodie itself than about the approval process behind it: online, the dominant question was how an image with such an obvious racial connotation had been photographed, uploaded and published by a global retailer without anyone intervening. It became a textbook example of how a single marketing asset, approved without a second pair of eyes, can inflict worldwide damage on a brand in hours.

Why it happened

  • A product image carrying an obvious racial connotation was approved and published without anyone in the chain stopping to question it.
  • H&M had no effective review step that caught the slogan against the model, so the error reached a global audience before any human did.
  • Once the image spread on social media, the backlash was immediate and worldwide, and partners such as The Weeknd cut ties within days.
What it costboycott calls; The Weeknd cut ties; SA stores trashedembarrassing

The lesson

A global brand publishes with one click and answers to the whole world in an hour. H&M's failure was not malice but process: no review step caught an obvious connotation before the image went live.

Aftermath

H&M kept the hoodie out of its range and reviewed how it approves imagery. The incident is cited in marketing and brand-management courses as a case study in approval failure and in the speed at which a single asset can damage a global brand in the social-media era. For H&M it was a reputational hit that overshadowed the brand at the start of 2018, during a difficult period of falling sales and store closures.

Sources

spotted an error? The club wants to know.

Comments · 0

    Sign in to join the comments.

    More like this

    Somewhere, someone solved the problem this company failed at. 2nd Opinion →