The encyclopedia · Software & IT · Product decision · 2010
Digg's redesign alienated its entire user base — and Reddit took the throne in a month
In 2010, Digg's redesign removed user voting and buried the community. Users revolted and migrated to Reddit. Digg never recovered.
Digg · 2010-08
What happened
Digg, founded in 2004, was the dominant social news aggregation site before Reddit. Users submitted and voted on links, and the most popular stories rose to the front page. At its peak, Digg had over 30 million monthly visitors and was valued at over $200 million.
In August 2010, Digg launched a major redesign (Digg v4) that fundamentally changed the product: it removed the user-driven voting system, promoted content from 'verified' publishers, and buried the community features that had made Digg popular. The redesign was intended to attract advertisers and compete with Facebook, but it alienated Digg's core user base.
The backlash was immediate and devastating. Users revolted, and a mass migration to Reddit began. Within a month, Reddit's traffic surpassed Digg's for the first time. Digg's traffic continued to decline, and the company was sold in 2012 for $500,000 — a fraction of its $200M peak valuation. The case illustrated how a product redesign that abandons the core user base to chase a new audience can destroy the very community that made the product valuable.
Why it happened
- Digg v4 removed user voting and promoted 'verified' publishers, alienating the core community.
- The redesign was intended to attract advertisers but drove away the users advertisers wanted to reach.
- Users migrated to Reddit en masse; Reddit's traffic surpassed Digg's within a month.
- Digg was sold for $500K in 2012, down from a $200M peak valuation.
The lesson
A redesign that abandons the core user base destroys the community that made the product valuable. Digg's users were the product; the redesign treated them as an obstacle.
Aftermath
Digg was sold for $500K in 2012 and relaunched as a curated content site. Reddit became the dominant social news platform. The case is cited as the definitive example of how a redesign can destroy a community-driven product.
Sources
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