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The encyclopedia · Strategy & Leadership · Operational decision · 2022–2025

Coverbrands Norway bankrupt because competitors used Google's illegal AI pricing tool

Norway's top online cosmetics retailer went bankrupt in July 2025. The CEO blamed Google's illegal AI discount tool (GAD) for giving competitors an edge.

Coverbrands · 2025-07

What happened

Coverbrands was one of Norway's largest online cosmetics retailers, selling skincare and makeup for 19 years. Revenue peaked at 149 million NOK in 2021. Then the company launched a new website in May 2022 that was unstable and prevented customers from completing purchases. Sales plummeted, and the company lost 37 million NOK over the next two years.

At the same time, a new threat emerged. Google launched Google Automated Discounts (GAD), an AI tool that monitors competitors' prices in real time and automatically adjusts to offer the lowest price via Google shopping. Several Norwegian competitors adopted GAD and gained a significant price advantage. Coverbrands chose not to use it because the tool violated Norwegian price regulations — but the Norwegian Consumer Authority (Forbrukertilsynet) did not rule GAD illegal until March 2025, nearly a year after it had been in use.

CEO Petter Risto Aamodt said the company was close to surviving its website troubles, but the GAD issue tipped it over. 'If we had joined in [using GAD], or if everyone else had refrained, I think we would still be in business,' he told E24. On July 5, 2025, the Norwegian Tax Administration declared Coverbrands bankrupt. The industry's total damage was larger: competitor Blivakker estimated it lost 300 million NOK in revenue by not using GAD.

Why it happened

  • The new website launched in May 2022 was technically flawed and drove customers away at a critical moment, causing 37M NOK in losses over two years.
  • Coverbrands chose not to use Google's illegal AI pricing tool, but competitors who adopted it gained a price advantage the company could not match.
  • The regulator took nearly a year to rule GAD illegal, by which time the market had already shifted and Coverbrands had lost its competitive position.
  • The CEO acknowledged that the GAD issue was the decisive factor: the company was close to recovery from the website failure, but could not survive the pricing disadvantage.
What it cost37M NOK losses; bankruptcy after 19 yearscostly

The lesson

When a competitor uses an illegal pricing tool, waiting for the regulator to act is a losing strategy — the market share is gone before the ruling arrives.

Sources

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    Somewhere, someone solved the problem this company failed at. 2nd Opinion →