The encyclopedia · Advertising & PR · Marketing decision · 2025–2026
Clarins named Jin Chen its makeup ambassador the day before her hit-and-run exploded
Announced on 28 January 2026, deleted by the 29th: a ten-month-old accident file surfaced mid-launch, and eleven of her endorsement deals came apart.
Clarins · Strong (喜之郎) · Louis Vuitton · 2026-01-29
What happened
On 16 March 2025, actress Jin Chen (金晨) was reported to have been involved in a single-vehicle accident in a Mercedes G-Class and to have left the scene, with her assistant allegedly posing as the driver. The story stayed buried for ten months — it surfaced when the insurer reviewing the expensive claim checked surveillance footage. Paparazzi previewed the exposé on 28 January 2026 and published scene photos the next day; traffic police confirmed the accident determination document was authentic and said a review had been opened into who was really at the wheel.
The timing could not have been worse for one brand: Clarins had announced Jin Chen as its makeup ambassador on 28 January, the same day the preview ran. Within a day the brand deleted her livestream promotion and the livestream itself was shelved. On 30 January, jelly maker Strong (喜之郎) removed all of her content from its official Weibo — six campaign posts and even a 15th-debut-anniversary congratulation it had published on 15 January. Lotus Cars, whose ambassador she also was, faced comment sections full of questions about a sports-car face tied to a traffic accident.
By early February, reports counted eleven endorsement contracts terminated, Louis Vuitton among them, with substantial breach-of-contract claims expected. Clarins had paid for an ambassador announcement and got a one-day campaign it then had to erase — the deal's entire value destroyed between the announcement and the deletion.
Why it happened
- The signing skipped the one check that mattered: a ten-month-old accident file sitting with an insurer, invisible to any media search and to the agency's reassurances
- Announcing the ambassadorship the day the exposé previewed maximised the exposure — the campaign was live and every asset carried a face that turned radioactive overnight
- Brands cut in days, not weeks: deleting a campaign is cheaper than defending it once the public has judged, but the campaign money is written off either way
The lesson
An ambassador's risk lives in her past. If due diligence is only the agency's word, an insurer's surveillance file can publish a campaign's obituary one day after launch.
Aftermath
Clarins deleted the livestream promotion within a day and the event never ran; Strong scrubbed six posts plus the anniversary message; Louis Vuitton and eight other contracts ended, with breach claims reported as substantial. Police reviewed the accident and the claim that someone else posed as the driver. No brand announced a reconciliation.
Sources
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