Bell Pottinger took a South African client — and UK's top PR firm went bankrupt in 2017

Bell Pottinger was the largest UK-based PR consultancy by 2010 fee income, with clients including Dyson, HSBC, and the governments of Bahrain and Sri Lanka. In January 2016, it took on the Gupta family of South Africa, who were connected to President Jacob Zuma and accused of state capture. Bell Pottinger was paid about £100,000 per month. The firm ran a campaign using fake bloggers, social media accounts, and fabricated news to portray the Guptas as victims of a "white monopoly capital" conspiracy — a narrative designed to deflect corruption accusations by exploiting racial tensions.

The South African Sunday Times exposed the campaign in March 2017. Bell Pottinger dropped the Gupta account in April, but the damage was done. In July 2017, CEO James Henderson apologized and fired the lead partner, Victoria Geoghegan. The PRCA expelled Bell Pottinger on September 4, 2017 for breaching ethical standards and bringing the industry into disrepute. The firm entered administration on September 12, 2017, owing creditors £14 million including £5.1 million to Lloyds Bank. All 180 partners and employees lost their jobs. The firm ceased trading by November 2017.

The collapse became a defining case study in reputation management ethics. The Herbert Smith Freehills review found the firm breached ethical standards, lacked policies for controversial accounts, and brought the industry into disrepute. Around 40 former partners faced demands to repay £4 million in excess drawings. The British PR industry tightened its ethical standards. The scandal is the subject of the 2020 documentary Influence. Bell Pottinger's Far East unit rebranded as Klareco Communications and its Middle East unit was acquired by Hanover Communications — but the parent was gone.