Back to the archive

The encyclopedia · Strategy & Leadership · Strategic decision · 2008–2024

Avon, America's door-to-door beauty pioneer, filed Chapter 11 in 2024

A 138-year-old icon of direct selling was broken up and sold for nominal sums after a bribery scandal and the death of door-to-door.

Avon Products

What happened

Avon Products was founded in 1886 by David H. McConnell, who started selling perfume door-to-door. Over a century it became the world's largest direct-selling beauty company, with millions of Avon Ladies across dozens of countries. At its peak in the 2000s, Avon had annual revenue of over $10 billion.

The trouble began in 2008, when a whistleblower alleged bribery in Avon's China division. The ensuing investigation consumed management attention and cost approximately $500 million in legal fees alone. Avon ultimately settled with US authorities in 2014 for $135 million. Meanwhile, the door-to-door model that had sustained the company for a century was being destroyed by e-commerce and changing consumer habits.

In 2012, Avon rejected a $10 billion takeover offer from Coty — nearly 20% above its stock price — a decision shareholders later called one of the worst in corporate history. By 2016, Avon had negative equity and had to spin off its North American operations. In 2020, Brazil's Natura &Co acquired Avon for over $2 billion, but the combined company struggled. In 2024, Avon Products filed for Chapter 11 bankruptcy due to talc-related lawsuits. Its international operations were sold to Regent LP for £1 — a symbolic sum for a once-legendary brand.

Why it happened

  • A 2008 whistleblower triggered a six-year bribery probe costing $500 million in legal fees, diverting management from the core business during a critical industry shift.
  • Avon's door-to-door sales model became obsolete as consumers shifted to e-commerce and retail stores — the company had no online presence that could replace its army of Avon Ladies.
  • Rejecting Coty's $10 billion takeover bid in 2012 was a catastrophic strategic error — within a decade, Avon's entire international business was sold for £1.
  • The accumulation of talc-related lawsuits over decades created a liability that ultimately forced Avon into Chapter 11 bankruptcy in 2024.
What it cost$500M legal fees + sold for £1 after 138 yearscatastrophic

The lesson

When a company's core model is disrupted, leaders must not get distracted. Avon spent years fighting a bribery probe while e-commerce killed door-to-door — and then rejected a $10 billion exit.

Aftermath

Avon Products remains in Chapter 11 proceedings as of 2026. Its North American operations were sold to LG Household & Health Care in 2019. International operations outside Latin America went to Regent LP for £1 in 2025. The Russian business was sold to Arnest Group for $26.9 million in 2026. The Avon brand continues under various owners, but the original company — once a $10 billion giant — is dismantled.

Sources

spotted an error? The club wants to know.

Comments · 0

    Sign in to join the comments.

    More like this

    Somewhere, someone solved the problem this company failed at. 2nd Opinion →