The encyclopedia · Strategy & Leadership · Strategic decision · 2008–2024
Avon, America's door-to-door beauty pioneer, filed Chapter 11 in 2024
A 138-year-old icon of direct selling was broken up and sold for nominal sums after a bribery scandal and the death of door-to-door.
Avon Products
What happened
Avon Products was founded in 1886 by David H. McConnell, who started selling perfume door-to-door. Over a century it became the world's largest direct-selling beauty company, with millions of Avon Ladies across dozens of countries. At its peak in the 2000s, Avon had annual revenue of over $10 billion.
The trouble began in 2008, when a whistleblower alleged bribery in Avon's China division. The ensuing investigation consumed management attention and cost approximately $500 million in legal fees alone. Avon ultimately settled with US authorities in 2014 for $135 million. Meanwhile, the door-to-door model that had sustained the company for a century was being destroyed by e-commerce and changing consumer habits.
In 2012, Avon rejected a $10 billion takeover offer from Coty — nearly 20% above its stock price — a decision shareholders later called one of the worst in corporate history. By 2016, Avon had negative equity and had to spin off its North American operations. In 2020, Brazil's Natura &Co acquired Avon for over $2 billion, but the combined company struggled. In 2024, Avon Products filed for Chapter 11 bankruptcy due to talc-related lawsuits. Its international operations were sold to Regent LP for £1 — a symbolic sum for a once-legendary brand.
Why it happened
- A 2008 whistleblower triggered a six-year bribery probe costing $500 million in legal fees, diverting management from the core business during a critical industry shift.
- Avon's door-to-door sales model became obsolete as consumers shifted to e-commerce and retail stores — the company had no online presence that could replace its army of Avon Ladies.
- Rejecting Coty's $10 billion takeover bid in 2012 was a catastrophic strategic error — within a decade, Avon's entire international business was sold for £1.
- The accumulation of talc-related lawsuits over decades created a liability that ultimately forced Avon into Chapter 11 bankruptcy in 2024.
The lesson
When a company's core model is disrupted, leaders must not get distracted. Avon spent years fighting a bribery probe while e-commerce killed door-to-door — and then rejected a $10 billion exit.
Aftermath
Avon Products remains in Chapter 11 proceedings as of 2026. Its North American operations were sold to LG Household & Health Care in 2019. International operations outside Latin America went to Regent LP for £1 in 2025. The Russian business was sold to Arnest Group for $26.9 million in 2026. The Avon brand continues under various owners, but the original company — once a $10 billion giant — is dismantled.
Sources
- Avon Products — Wikipedia (history, bribery scandal, Coty bid, Natura acquisition, Chapter 11)
- Allure — Avon Files for Chapter 11 Bankruptcy
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