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The encyclopedia · Strategy & Leadership · Strategic decision · 1999–2009

Arcandor was Germany's retail giant — then a rejected €650M loan killed it

Arcandor owned Karstadt, Quelle, and KaDeWe. With 68,000 employees and €15.5B sales, it collapsed when Germany rejected its €650M loan request.

Arcandor · 2009-06-09

What happened

Arcandor AG was formed in 1999 by the merger of Karstadt, Germany's oldest department store chain founded in 1881, with Quelle, the country's largest mail-order company founded in 1927. At its peak, Arcandor employed 68,000 people and generated annual sales of €15.5 billion. Its holdings included the iconic KaDeWe in Berlin, Karstadt's 90 department stores, Quelle's catalogue business, and a 52% stake in Thomas Cook Group.

The merger failed to create a viable retail model. Karstadt's department stores were struggling against discount chains and online competitors. Quelle's catalogue business was being killed by internet shopping. Arcandor had sold its department store properties and leased them back, leaving it without real estate assets. When the 2008 financial crisis hit, the company's structure crumbled.

In June 2009, Arcandor requested €650 million in loan guarantees from the German government. The European Commission rejected the application. Three days later, on 9 June 2009, Arcandor filed for bankruptcy. CEO Thomas Middelhoff faced investigations for breach of trust. Quelle was liquidated later that year, eliminating 10,000 jobs. Karstadt was sold to American investor Nicolas Berggruen in 2010, saving only a fraction of the original business.

Why it happened

  • Arcandor merged two struggling business models — department stores losing share to discounters and a catalogue business killed by internet retail — without creating any new competitive advantage.
  • The company sold its department store properties and leased them back, stripping itself of real estate assets. When the crisis hit, it had no collateral for loans.
  • The €650M government loan guarantee was rejected by the European Commission, leaving no safety net. Three days later, 68,000 employees had no jobs.
What it cost€650M loan rejected; 68,000 jobs lostcatastrophic

The lesson

A merger of two dying business models does not create a living one. Arcandor combined struggling department stores with a shrinking catalogue business — and called it a strategy.

Sources

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