Stitch Fix told stylists to hide the algorithm and own its misses, per stylists
In April 2022 Stitch Fix told stylists not to say 'algorithm' to clients and to 'take ownership' of bad picks, stylists told Retail Dive.
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最新の事例
300 最新事例 · 定期更新Stitch Fix shut the mill it bought in 2017 and dropped its size-inclusive private label
In Oct 2022 Stitch Fix shut Mohnton Mills, cutting 56 jobs and ending the Mohnton Made label, as net loss grew to $207.1M.
事例を読むShift kept buying growth into a tightening market — a year later it filed Chapter 11
The SPAC-era used-car marketplace acquired Fair's marketplace and merged with CarLotz in 2022; by October 2023 it was liquidating, 80% of staff gone.
事例を読むRivian raised preorder prices up to 20%, then called it its 'most painful' mistake
In March 2022 Rivian told reservation holders they would pay up to 20% more; after outrage and a share drop, R.J. Scaringe apologised and reinstated old prices.
事例を読むRent the Runway cancelled orders and froze signups after a warehouse software upgrade
A September 2019 warehouse system upgrade delayed shipments; Rent the Runway cancelled a week of orders, paused new subscribers, and its supply chief left.
事例を読むRCom defied a court order to pay Ericsson $77M — its chairman got four weeks or jail
After missing settlement deadlines for nine months, RCom entered bankruptcy in February 2019 while the Supreme Court threatened Anil Ambani with jail.
事例を読むRACQ's renewal notices overstated last year's premium; ASIC sued over 434,548 of them
ASIC alleges RACQ renewals compared new prices with a 'last period premium' above what customers paid; RACQ apologised, then denied misleading.
事例を読むPoshmark swapped its 20% seller fee for buyer fees, then reversed within three weeks
In October 2024 Poshmark cut seller fees to 5.99% and added buyer fees. Sales fell, sellers protested, and the CEO apologised and restored the old structure.
事例を読むPopeyes Korea shrank from 200 branches to 10 and closed after no buyer would take it
Operator TS Food & System opened Popeyes in Seoul in 1994; outlets fell from over 200 to 10 by 2019, and it ended the licence in December 2020 with no buyer.
事例を読むPhilips Hue stopped making two of three Lightguide bulbs over looks testing exposed
In February 2023 Signify found no fix for 'aesthetic inconsistency' in Lightguide triangle and globe bulbs and ended production; buyers could get refunds.
事例を読むPayPal fired CEO Alex Chriss after two years; shares fell 17% on the day
PayPal replaced Alex Chriss with HP's Enrique Lores in Feb 2026 as its stock sat about 80% below five years earlier and 2026 earnings were guided lower.
事例を読むMexican makeup brand Pai Pai pulled its 'A la mexicana' palette over racism accusations
Shades named Norteña (white) and Sureña (dark brown) read as a colorism map of Mexico; the founders withdrew the palette and formed an activist council.
事例を読むNike's DTC gamble: purging wholesalers cost Donahoe his job and $24 billion
Outsider CEO John Donahoe cut wholesale partners and leaned on lifestyle dunks — a $24B stock rout and his exit followed in 2024.
事例を読むNestlé dropped Milkybar Wowsomes, its 'world first' lower-sugar bar, after under two years
The UK and Ireland bar used hollow sugar to cut sugar 30%. Nestlé pulled it in late 2019 with no reason given; reports cited weak sales and distribution.
事例を読むMEC lost C$11.5M as costs grew 2.5 times faster than sales, and its new CEO sounded alarm
Canada's top outdoor retailer lost C$11.5M on C$462M sales in 2018–19, with C$8M of restructuring, unsold inventory and members blaming over-expansion.
事例を読むKlarna cut human support for AI, then put engineers and marketers on the phones
Klarna's CEO admitted that prioritising cost 'lowered quality' after AI replaced support staff, and reassigned staff from other teams to handle customer calls.
事例を読むA Chase ATM glitch let bad checks pay out cash; JPMorgan sued to claw back $660,000
Viral videos in August 2024 showed customers withdrawing against bounced check deposits; Chase sent 1,000+ letters and recouped about $580,000 in court.
事例を読むJBS closed its Planterra plant-based meat unit 2½ years after launch, cutting 121 jobs
JBS USA launched Planterra and its Ozo brand in March 2020. In late September 2022 it filed a layoff notice, a week after touting a foodservice expansion.
事例を読むIntel's board shelved a $20B Nvidia bid in 2005, then spent four years on failed Larrabee
Intel passed on buying Nvidia for up to $20B and sank four years into Larrabee, the NYT reported; Nvidia is now about 30 times Intel's value.
事例を読むICICI Pru's '100% refund' pension plan was gamed: 90% surrendered, commissions clawed back
ICICI Prudential's 2024 annuity offered a full refund on surrender; advisers collected upfront commissions and rewards, and 90% of policies were surrendered.
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