案例库 · 广告与公关 · 市场决策 · 2024
这条还没译成中文,下面是英文原文。
A Beijing jelly seller paid for 1,500 fake reviews claiming it melted fat
Xuanyantang Biotech paid for 1,500-plus fake reviews crediting an ordinary snack jelly with weight loss — Beijing's regulator fined the company ¥100,000.
Xuanyantang Biotech
怎么回事
Xuanyantang Biotech (萱妍堂) sold a fruit jelly through livestream and short-video shops in Beijing — an ordinary food product with no approved health claim attached. To move it faster, the company paid a review farm to flood the product's comment sections with more than 1,500 fabricated reviews, each crediting the jelly with melting fat and slimming the buyer down.
Chinese food-safety law draws a hard line between 普通食品 (ordinary food) and 保健食品 (health food): only the latter, after a registration process, may claim a physiological effect like weight loss. A jelly sold as a snack cannot legally be sold as a diet aid, no matter what the packaging says — so the company routed the claim around the label and into the reviews instead, where an algorithm and a shopper both read them as proof from other buyers.
Beijing's market regulator traced the review farm back to the brand and fined Xuanyantang ¥100,000 in December 2024, one of a batch of livestream-commerce cases the national regulator circulated the following spring as examples of the tactics enforcement was now targeting.
为什么会这样
- A claim illegal on the label is just as illegal in a review — the venue changes, the misrepresentation of a product's effect does not.
- Buying reviews launders a marketing claim as a peer testimonial, which is exactly why buyers trust it more than an ad — and exactly why a regulator treats it as the more serious violation.
教训
A claim a regulator would reject on your packaging doesn't become legal by moving it into a review — it becomes a fraud case with a paper trail leading straight back to the brand that paid for it.
资料来源
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