案例库 · 广告与公关 · 市场决策 · 2025
这条还没译成中文,下面是英文原文。
Rexona tied a Black BBB25 star to body odor in a post — the apology took a week
Mar 2025: Unilever's Rexona posted BBB25 contestant Aline 'ready without sweat and bad odor' — users called it racist, apology followed nearly a week later.
Rexona · Unilever · 2025-03-25
怎么回事
Rexona, Unilever's deodorant brand and a sponsor of Big Brother Brasil 25, published a promotional post on X on 18 March 2025. It showed Aline Patriarca, a Black contestant, holding a Rexona Clinical deodorant, captioned that she was 'ready to face all tensions without sweat and bad odor.'
Users called the association racist: linking a Black woman to bad smell is a long-standing slur. The post was removed, but the brand's apology came only on 25 March — nearly a week later — after the backlash had already spread.
Rexona said it apologised and reinforced its 'non-negotiable commitment to the anti-racist agenda', calling itself on a 'continuous learning journey' that would 'revisit brand processes from creation to production and distribution of content.' No regulator intervened; the damage was to the brand itself.
为什么会这样
- A Black contestant was photographed holding deodorant and captioned as protected from 'bad odor' — the exact stereotype the association trades on.
- An apology arriving a week after the post let the criticism compound instead of being answered.
- The post was a sponsor's social-media asset, so the brand carried the backlash directly with no agency buffer.
教训
An ad that leans on a stereotype to sell a product loses regardless of intent — and the delay between the post and the apology is what turned a bad post into a verdict on the brand.
后来呢
Rexona issued its apology on 25 March and committed to reviewing how its content is created and distributed. The case became a reference point for how Brazilian brands handled racial representation during BBB25, long after the post itself was deleted.
资料来源
- UOL Splash — Patrocinadora do 'BBB', Rexona reconhece racismo e se desculpa por associar Aline a mau-cheiro
- F5 Folha — BBB 25: patrocinador reconhece racismo e pede desculpas a Aline por associá-la ao mau-cheiro
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