The encyclopedia · Strategy & Leadership · Strategic decision · 2017–2021
The Museum of Ice Cream vowed to stay open until infinity — four years later it was gone
San Francisco's Museum of Ice Cream sold out tickets in 18 minutes in 2017 and vowed to stay open 'until infinity'; it closed for good in July 2021.
Museum of Ice Cream · 2021-07
What happened
The Museum of Ice Cream came to San Francisco in 2017 as a five-month pop-up in the old Savings Union Bank building at 1 Grant Avenue: selfie rooms, a sprinkle pool, and $38 tickets that sold out in 18 minutes. Half a million visitors from 65 countries came through by late 2018, and the museum declared it would keep its doors open 'until infinity.'
The permanence frayed before the shutdown. In April 2019 city supervisors denied its application for a liquor licence and bar. Then the pandemic arrived, and the sprinkle pool — the signature photo op — was exactly the kind of attraction that could not operate under distancing.
In July 2021 the signage came down and the San Francisco page left the company's website; the permanent closure was confirmed on 23 July 2021. The company's expansion went elsewhere instead: new locations opened in Austin and Singapore, and the New York museum stayed open.
Why it happened
- A selfie museum's product is density — packed rooms and shared photo ops — and pandemic distancing removed the product itself.
- High rent on Grant Avenue needed $38-a-ticket tourist volume that the shutdown erased.
- The company chose to restart its expansion in Austin, Singapore and New York rather than wait out San Francisco's slower reopening.
The lesson
The Museum of Ice Cream sold out in 18 minutes and vowed to stay open 'until infinity.' Four years later it shut without reopening — an experience built on crowds can't survive a crowd ban.
Aftermath
The company kept growing elsewhere — new museums in Austin and Singapore joined the surviving New York location.
Sources
- The Mercury News, 28 July 2021 — Museum of Ice Cream melts into San Francisco history (opened to huge crowds in 2017 at a permanent installation on Grant Avenue; first-run $38 tickets sold out in 18 minutes; half a million visitors from 65 countries between 2017 and late 2018; vowed in 2018 to stay open 'until infinity'; shut down during the pandemic and permanently closed July 2021; new locations in Austin and Singapore with the New York location remaining open)
- Eater SF, 27 July 2021 — San Francisco's Museum of Ice Cream Has Closed (originally launched as a five-month pop-up in 2017 at the former Savings Union Bank building at 1 Grant Avenue; declared an indefinite installation in 2018; nearly $40 entrance fee; permanent closure confirmed 23 July 2021 after signage was removed and the SF location deleted from the company's website; sprinkle pool attraction noted as 'less than pandemic-friendly')
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