返回档案库

案例库 · 广告与公关 · 市场决策 · 2012

这条还没译成中文,下面是英文原文。

Nutella's ads sold a 'healthy breakfast' — Ferrero paid $3M to say it differently

April 2012: Ferrero settled two class actions over Nutella's 'healthy breakfast' ads for more than $3M — the spread was closer to dessert than health food.

Ferrero USA Inc. · 2012-04

怎么回事

Ferrero's TV commercials sold Nutella as the ideal start to a child's day: a 'healthy breakfast', a 'good-for-you treat', made with 'simple, quality ingredients like hazelnuts, skim milk and a hint of cocoa'. What the jars did not say was what the spread mostly was: sugar and fat — closer to dessert than to breakfast.

A California mother sued, saying she was 'shocked' by what the claims concealed, and two class actions followed — one nationwide, one California-only, covering purchases from 2008 and 2009 respectively. In April 2012 Ferrero settled for more than $3 million and agreed to change its marketing campaign, modify its labels, produce new TV ads and update its website; class members received refunds of about $4 a jar.

Ferrero denied wrongdoing and stood by its product; the settlement bought the right to move on with new advertising. For the food aisle the arithmetic was plain: a health claim is measured against the nutrition panel, not against the ingredient list on the commercial.

为什么会这样

  • The ads named hazelnuts and skim milk — real ingredients — and let viewers infer 'healthy', a word the jar could not carry.
  • A health claim on a sugar-and-fat spread invites comparison with the nutrition panel, and the panel won.
  • One complaint became two class actions, with four years of purchases eligible for refunds.
代价$3M+ settlement; ads and labels redone代价高昂

教训

Ingredient lists do not make health claims: hazelnuts and skim milk in a mostly-sugar spread do not make it 'healthy'. Courts and customers read the nutrition panel, not the commercial.

后来呢

Ferrero rebuilt Nutella's advertising without the health halo, and refunds of about $4 a jar went to buyers from 2008 on. 'Nutella isn't a health food' became the headline of the case itself.

资料来源

发现哪里写错了?告诉我们。

Comments · 0

    登录 后就能评论。

    类似的案例

    这家公司栽倒的地方,别处有人漂亮地解开过。 第二意见 →